Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ellen Peterson

Beaverville,IL

Summary

Experienced Office Manager and Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors and understanding customer desires.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
06.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled money efficiently with customers and had balanced drawer at the end of every shift.

Owner/Manager of Non-Profit

Healing Hearts Farm
04.2011 - Current
  • Managed day-to-day volunteer operations.
  • Developed and maintained strong relationships with volunteers and individuals who are in need of our services
  • Oversee daily operations, ensuring all tasks were completed accurately and efficiently by Volunteers.
  • Quarterly Bookkeeping
  • Daily feeding and caring for the animals.
  • Training volunteers in proper care of animals
  • Patience, caring, and understanding of the people who come to utilize the services we provide to help improve their quality of life through riding therapy.
  • Applying for Grant money, organizing fund raising events, and advertising.

Office Manager/Bookkeeper

R.P. Lumber Company
06.2016 - 11.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Checked in daily deliveries.
  • Also completed/finalized Kitchen and Bath designs for the local area.

Owner/Managing Director

Benston's Christian Bookshoppe
02.2002 - 03.2007
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing customer satisfaction.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of position.
  • Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.

Education

Associate of Applied Science - Secretarial Science And Marketing

Regis University
Denver, CO
06.1992

GED -

Community College of Aurora
Aurora, CO
06.1990

Skills

  • Fluent in German
  • Exceptional Customer Service Skills
  • Assertiveness
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Conflict Resolution
  • Complaint Handling
  • Computer Proficiency and Proficient in Microsoft Excel, Microsoft Outlook, Microsoft Teams, Microsoft Access, Microsoft Word, Microsoft PowerPoint, Microsoft OneNote, Google Slides, Google Sheets, Google Meet, Google Drive, Google Docs, Google Lens Gmail, Yahoo, and MSN
  • Professional telephone demeanor
  • Multi-line phone talent
  • Follow-up skills

Certification

  • Phlebotomy License
  • Multi-State Realtor License

Timeline

Customer Service Representative

Walmart
06.2023 - Current

Office Manager/Bookkeeper

R.P. Lumber Company
06.2016 - 11.2017

Owner/Manager of Non-Profit

Healing Hearts Farm
04.2011 - Current

Owner/Managing Director

Benston's Christian Bookshoppe
02.2002 - 03.2007

Associate of Applied Science - Secretarial Science And Marketing

Regis University

GED -

Community College of Aurora

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