Ellen Phillip
Pasco,WA
Summary
Versatile and results-oriented professional with a proven track record in inventory management and customer service, notably at Pasco Processing LLC. Excelled in optimizing stock levels and enhancing operational efficiency by implementing robust inventory control procedures. Skilled in cash handling and operations support, coupled with a strong ability to multitask and organize effectively. Demonstrated commitment to achieving company goals through strategic planning and execution.
Overview
9
9
years of professional experience
Work History
Clerk
Americold
Pasco, WA
08.2023 - Current
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Developed organizational filing systems for confidential customer records and reports.
- Answered telephones, directed calls, and took messages.
- Answered customer inquiries via phone and email.
- Scanned documents into digital formats ensuring accuracy of content.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Processed customer payments accurately and efficiently.
- Answered phones in a courteous manner while providing excellent customer service.
- Organized and maintained filing systems for confidential documents.
- Typed, formatted and edited correspondence and other documents.
- Processed customer orders promptly and accurately.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Entered data into computer systems accurately and efficiently.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Computed, recorded and proofread data or reports.
- Supported office clerical functions using word processing and other software, email and office machines.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Verified accuracy of all paperwork prior to submission for processing.
- Performed data entry tasks to update customer accounts records.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
Cashier/Stocker
MidColumbia Grocery
Pasco, WA
04.2016 - 12.2024
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Scanned items and checked pricing on cash register for accuracy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Followed company security procedures for handling large sums of money.
- Processed customer payments quickly and returned exact change and receipts.
- Collected payments and provided accurate change.
- Welcomed customers, offering assistance to help find store items.
- Completed day-to-day duties accurately and efficiently.
Inventory Clerk
Pasco Processing LLC
Pasco, WA
06.2020 - 08.2023
- Used critical thinking and data analysis to continually improve inventory strategies.
- Managed inventory levels to ensure optimal stock at all times.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Conducted regular inventory audits to maintain accuracy.
- Utilized barcode scanners for a variety of tasks related to stocking activities.
- Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
- Organized warehouse space to optimize storage capacity and product accessibility.
- Maintained accurate records of all incoming and outgoing stock items.
- Prepared inventory for shipment by attaching tags and labels.
- Developed and implemented inventory control procedures and policies.
- Participated in physical inventory counts to keep information accurate and current.
- Performed inventory cycle counting and identified discrepancies.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Entered information into system to update status reports.
- Performed daily cycle counts and conducted physical inventory audits.
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Developed an efficient system for tracking inventory levels and monitoring stock movement.
Education
Associate of Arts - Criminal Justice
Columbia Basin College
Pasco, WA06-2017
Skills
- Cash handling
- Operations support
- Basic Computer Skills
- Filing systems
- Administrative tasks
- Customer service
- Multitasking and organization
- Baking techniques
- Cooking skills
- Cash register operation
- Forklift operator
- Cash register management
- Inventory management
Timeline
Clerk
Americold
08.2023 - Current
Inventory Clerk
Pasco Processing LLC
06.2020 - 08.2023
Cashier/Stocker
MidColumbia Grocery
04.2016 - 12.2024
Associate of Arts - Criminal Justice
Columbia Basin College
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