Ellen Prestwich
Ogden,UT
Summary
Dedicated Dental Office Manager with extensive experience in optimizing patient care and operational efficiency. Committed to enhancing dental programs in Utah while fostering positive patient experiences. Willingness to travel for mobile missions and flexibility to relocate demonstrate a dedication to meeting community needs. Authorized to work in the U.S. for any employment opportunity, ready to make a meaningful impact in a dynamic dental environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Dental Assistant
Skyline Implants & Periodontics
08.2024 - 09.2024
- Assisted the doctor with procedures including bone grafting
- Immediate dental implant placement, single and multiple tooth
- Sinus lifts, and tooth extractions
- Prepared the surgical room for each procedure, ensuring a sterile environment
- Advised on at-home oral care and the importance of regular dental visits to maintain implant health
- Performed chair-side duties for Bone graft , Implants surgery.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient x-rays and images for dentist review.
- Staged tray for procedures by arranging dental instruments and equipment.
- Scheduled and confirmed patient appointments.
Contact Service Representative
Internal Revenue Service, IRS
05.2023 - 04.2024
- The CRS duties, may include, but are not limited to Adjusting tax return accounts, requests for forms, publication and public documents, including: alternative media, i.e., Braille and large print
- Requests for installment agreements and direct debit agreements
- Requests for payroll deduction authorization
- Requests for tax account adjustments
- Requests for transcripts of accounts and account information
- Tax law
- Requests for addresses to mail return,
- Responding to correspondence
- Providing functional support (i.e., other duties as assigned)
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Exhibited high energy and professionalism when dealing with customer.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
Registered Dental Assistant
Hale Family Dentistry
11.2020 - 10.2022
- Maintained orderly and sanitized environments for efficient procedural operations.
- Ensured dental instruments were sterilized according to infection control standards.
- Provided chairside assistance for dental procedures.
- Coordinated patient appointments, boosting customer satisfaction.
- Operated instruments during procedures.
- Captured patient medical histories for accurate record-keeping.
- Executed office management duties to enhance daily operations.
- Enhanced dental operations through assistance in fillings and crown applications.
- Instructed patients on maintaining dental hygiene.
- Entered patient information into Dentrix software, ensuring compliance with privacy regulations.
- Generated detailed radiological images, enabling dental staff to identify cavities and tooth decay.
Dental Assistant
Affordable Dentures & Implants
06.2019 - 11.2019
- Maintained high-quality patient care within state compliance.
- Efficiently prepared and dismantled treatment rooms.
- Conducted x-ray imaging, encompassing development and interpretation.
- Provided chairside assistance during dental treatments.
- Aided in executing surgical extractions and implant placements.
- Performed dental impressions and made necessary adjustments to dentures.
- Provided detailed post-operative guidance to patients.
- Worked alongside dental professionals to review treatment strategies.
- Maintained instruments and equipment to ensure a sterile environment.
- Recorded dental health data, medical history, and vital signs for patient records.
- Checked stock levels to assess inventory requirements.
Registered Dental Assistant
My Ogden Dentists
03.2019 - 06.2019
- Prepared treatment rooms and ensured patient comfort and safety during dental procedures
- Provided information to patients and staff by addressing questions and requests promptly
- Offered chairside support during various dental procedures
- Assisted with surgical extractions and implant placements
- Took dental impressions and adjusted dentures as needed
- Ensured a sterile and organized environment by maintaining instruments and equipment
Dental Assistant
South Ogden Dental
05.2017 - 03.2019
- Took X-rays, and impressions, utilizing study models to educate patients on oral hygiene
- Provided patient education on dental procedure, payment plans, and post care instruction
- Handled office responsibilities such as phone management, appointment scheduling, and confirmations.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Sterilized rooms and prepped equipment and instruments for [10-20 procedures daily.
- Assisted in performing various dental procedures and
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Dental Assistant
Northern Utah Dentists
11.2011 - 05.2017
- Performed dual roles in front office and dental
- Developed strong clinical and customer relations skills over nine years in Dental.
Office Manager
Dr. Scott Sandarg DMD
04.1999 - 11.2011
- Cross-trained to work both front office and dental capacities
- After several years and several promotions was asked to become the Dental Office Manager in a dental office within one year
- Knowledge of patient/clinic coordination including, scheduling, appointments, insurance, patient registration, cashiering, answer phones
- Ability to educate patients regarding their account information, payment and balance of daily financial intake
- Focus on providing exceptional patient care in fast-paced environment
- Organized campaigns in elementary schools for oral health care
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Associate's degree - Registered Dental Assistant
Bryman College
Anaheim, CASkills
- Oral surgery
- Equipment sterilization
- Insurance verification
- Patient account management
- Dental software
- Eaglesoft
- Dentrix
- Office management
- Patient relations
- Patient records gathering
- Treatment room setup
- HIPAA regulations
- Patient service
Accomplishments
- Supervised team of 8 staff members.
Languages
Spanish
Full Professional
Certification
- Certified Dental Assistant
- Coronal polish Certification
- BLS Certification
- Radiology Certification
Timeline
Dental Assistant
Skyline Implants & Periodontics
08.2024 - 09.2024
Contact Service Representative
Internal Revenue Service, IRS
05.2023 - 04.2024
Registered Dental Assistant
Hale Family Dentistry
11.2020 - 10.2022
Dental Assistant
Affordable Dentures & Implants
06.2019 - 11.2019
Registered Dental Assistant
My Ogden Dentists
03.2019 - 06.2019
Dental Assistant
South Ogden Dental
05.2017 - 03.2019
Dental Assistant
Northern Utah Dentists
11.2011 - 05.2017
Office Manager
Dr. Scott Sandarg DMD
04.1999 - 11.2011
Associate's degree - Registered Dental Assistant
Bryman College
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