Ellen Richardson
Richmond,VA
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
39
39
years of professional experience
Work History
Cashier/Customer Service Representative
Lowes Home Improvment
11.2021 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Improved efficiency, organized checkout area for optimal workflow.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Cashier
Lowes Home Improvment
09.2021 - 11.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Reduced processing errors by meticulously following transaction procedures.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Assistant Manager
Dollar General Store
11.2020 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative/secretary
Carter's Specialty Breads
01.1989 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Assistant House Manager
Building A Bridge Foundation
07.2005 - 10.2008
- Maintained inventory of supplies and equipment to ensure smooth operation
- Organized events as per guest requests, creating memorable experiences.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns with a proactive approach.
- Streamlined housekeeping operations for improved efficiency, leading to a consistently clean and welcoming environment.
- Handled guest complaints professionally and efficiently, ensuring a satisfactory resolution for all parties involved.
- Implemented safety procedures, reducing the risk of accidents or injuries on the property.
- Assisted House Manager in implementing policies and procedures that enhanced overall operational efficiency while maintaining high-quality standards.
- Assisted residents with daily hygiene and living tasks.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Communicated effectively with owners, residents, and on-site associates.
Reporter
The Madison County Eagle
01.1986 - 09.1989
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
- Developed expertise in covering various beats, demonstrating versatility and adaptability as a reporter.
- Exceeded deadlines consistently, producing accurate and well-written news stories under tight time constraints.
- Conducted in-depth interviews with key stakeholders, providing comprehensive perspectives on relevant issues.
- Investigated important community issues and put together well-received reports.
- Captured and edited photographs to provide multimedia content to enhance stories.
- Edited stories for accuracy and clarity.
- Collaborated with editors to develop compelling story ideas, ensuring diverse content that appealed to a wide audience.
- Contributed to increased readership by consistently delivering engaging and timely stories.
- Enhanced news coverage by conducting thorough research and fact-checking for accuracy.
- Maintained ethical journalism standards, ensuring fairness and objectivity in all reports.
- Collaborated with editors and photographers to produce cohesive and visually appealing stories.
- Improved audience engagement by consistently delivering compelling news stories under tight deadlines.
- Collaborated with editors and other staff members to refine story angles and content.
- Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
- Participated in editorial meetings to discuss story ideas and content.
- Attended press conferences and other media events to gather relevant information and quotes for stories.
- Coordinated with photographers and graphic designers to supplement stories with multimedia content.
Education
Bachelor of Science - Journalism
Radford University
Radford, VA05-1988
Skills
- Customer service
- Work ethic
- Time management skills
- Money handling
- Written and verbal communication
- Fraud prevention awareness
- Point of sale/payment proficiency
- Merchandise restocking
- Drawer balancing
- Returns/refund processing
- Communication
- Basic math
- Visual merchandising
Additional Information
- Ellen Richardson 12:08 PM 12/11/2024 Page 1 of 1
Timeline
Cashier/Customer Service Representative
Lowes Home Improvment
11.2021 - 10.2024
Cashier
Lowes Home Improvment
09.2021 - 11.2021
Assistant Manager
Dollar General Store
11.2020 - 09.2021
Assistant House Manager
Building A Bridge Foundation
07.2005 - 10.2008
Customer Service Representative/secretary
Carter's Specialty Breads
01.1989 - 11.2020
Reporter
The Madison County Eagle
01.1986 - 09.1989
Bachelor of Science - Journalism
Radford University
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