Ellen R. Mack

As an Associate Group Practice Manager with extensive experience in managing ambulatory care clinical services. Expertise in policy interpretation and implementation, coupled with strong skills in demand and capacity analysis and scheduling optimization to improve service delivery. Demonstrated success in collaborating with executive leadership to enhance Access to Care initiatives and drive operational efficiency. Proficient in monitoring key performance indicators related to Recall and Delinquency, developing actionable plans to align clinical grids with supply needs. Committed to fostering a culture of productivity and customer service excellence, ensuring a seamless experience for Veterans and their caregivers through targeted training and support initiatives.

As the Ambulatory Service Manager, I leverage extensive experience in managing clinical and programmatic operations within high-caliber healthcare environments. I have successfully optimized staffing levels to align with operational demands, while collaborating with leadership to design and implement policies that enhance patient care and streamline business practices. My role includes conducting regular staff meetings, overseeing appointment scheduling, and managing patient flow to improve satisfaction for patients, families, and healthcare providers. Additionally, I specialize in conflict resolution, regulatory compliance, and staff development, including hiring, training, and performance evaluations. Committed to advancing departmental goals, I utilize strategic planning and financial analysis to foster collaboration among multidisciplinary teams, ensuring the highest standards of patient satisfaction and operational efficiency.

Bath and Body Works Sales Associates have a strong foundation in customer service, sales, and retail operations. Demonstrated expertise in achieving sales targets and establishing lasting relationships with clients through exceptional engagement and communication skills. Proven ability to enhance brand presence through strategic visual merchandising and effective store presentation, creating an inviting environment that stimulates customer interest. Committed to operational excellence, consistently adhering to company policies while prioritizing safety and loss prevention. Adaptable and skilled in navigating fast-paced retail environments, with a focus on enriching customer experiences and driving business results.