Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Ellen Rush

Bellevue,WA

Summary

Dynamic professional with a proven track record of elevating audience engagement and brand visibility, notably at Sporcle. Expert in leveraging exceptional communication and quick thinking to deliver captivating content. Skilled in social media management and public speaking, I've driven significant viewer growth and enhanced guest relations through innovative show concepts and strategic promotional events.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Game Show Host

Sporcle
03.2023 - Current
  • Managed live audience interactions, ensuring smooth transitions between segments and maintaining energy levels throughout the show.
  • Contributed creative ideas for new show concepts, resulting in the launch of successful spin-off series.
  • Demonstrated versatility as a show host by excelling in various formats, including talk shows, game shows, and panel discussions.
  • Continuously refined interviewing techniques for more compelling guest interactions and informative discussions.
  • Navigated unexpected technical issues or unscripted moments during live broadcasts with grace and adaptability.
  • Promoted upcoming episodes through social media platforms, driving anticipation and viewer engagement.
  • Maintained professional relationships with guests and industry contacts, securing high-profile appearances on the show.
  • Participated in promotional events to increase brand visibility and cultivate connections within the industry.
  • Balanced entertainment value with timely information delivery for an engaging yet informative viewing experience.

Personal Shopper

Instacart
03.2023 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.

Service Associate

Nordstrom
11.2024 - 12.2024
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Developed strong relationships with clients through consistent communication and excellent service delivery.

Demonstrator

General Mills
05.2018 - 05.2019
  • Established strong relationships with store managers and staff, collaborating on promotional events for increased brand exposure.
  • Collaborated with fellow demonstrators on best practices for presentation techniques resulting in increased effectiveness across the entire team.
  • Spoke with interested customers and provided additional product information.
  • Contributed to the achievement of sales targets through persuasive communication skills while presenting products to potential buyers.
  • Provided coupons, product samples and informational brochures to customers.
  • Cultivated positive brand image through professional demeanor and exceptional knowledge of products demonstrated.
  • Boosted sales performance by providing clear, concise, and appealing presentations of products to potential customers.
  • Evaluated consumer feedback post-demonstration, identifying areas for improvement and adapting presentation strategies accordingly.
  • Ensured proper setup and breakdown of demonstration areas, maintaining a clean, organized, and visually appealing space for customers.

Bra & Lingerie Specialist

Victoria Secret
11.2008 - 02.2018
  • Developed strong relationships with repeat clients by remembering personal preferences and offering tailored suggestions during future visits.
  • Handled customer inquiries professionally, addressing concerns or complaints efficiently while maintaining a positive attitude.
  • Utilized point-of-sale systems effectively for accurate transaction processing, adhering to company policies regarding payment acceptance methods.
  • Stayed informed about product updates and changing market trends.
  • Wrapped, boxed gifts and products.
  • Organized special events such as holiday promotions or seasonal sales initiatives, increasing foot traffic in-store and driving additional revenue streams.

Assistant Manager

Starbucks
02.2004 - 10.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Children’s Programs Director

Allstar Fitness
04.2002 - 09.2004
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Elevated company profile in industry by spearheading comprehensive rebranding initiative.

Education

High School Diploma -

Kent Meridian High School
Kent, WA
1999

Skills

  • Quick thinking
  • Strong improvisation
  • Engaging personality
  • Exceptional communication
  • Teleprompter proficiency
  • Humor and wit
  • Cross-cultural sensitivity
  • Brand representation
  • Audience interaction
  • Voice modulation
  • Adaptable performance
  • Audience engagement
  • Microphone setups
  • Music knowledge
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking skills
  • Attention to detail
  • Reliability
  • Adaptability and flexibility
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Guest relations
  • Professionalism
  • Public speaking
  • Social media management
  • Event hosting
  • Promotional skills

Affiliations

Former Board Member of Vision House Charities


Former Keynote Speaker for YWCA aiding in the raising of millions by sharing my personal life story on stage and in commercials like the YWCA Partnership Commercial with the Seahawks featuring me.

Certification

200 Hour Yoga Teacher Certification through Spira Power Yoga Teacher Training Program 2024

Timeline

Service Associate

Nordstrom
11.2024 - 12.2024

Game Show Host

Sporcle
03.2023 - Current

Personal Shopper

Instacart
03.2023 - Current

Demonstrator

General Mills
05.2018 - 05.2019

Bra & Lingerie Specialist

Victoria Secret
11.2008 - 02.2018

Assistant Manager

Starbucks
02.2004 - 10.2008

Children’s Programs Director

Allstar Fitness
04.2002 - 09.2004

High School Diploma -

Kent Meridian High School

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Ellen Rush