Ellen Russell
Garland,TX
Summary
Accomplished professional with a proven track record adept in technical knowledge and team collaboration. Excelled in high-pressure environments, enhancing code compliance, operational efficiency and account resolution. Skilled in mediation and recordkeeping, and customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Laison and Dispatch
Evolution Plumbing LLC
Royce City , TX
05.2023 - 01.2024
- Developed and maintained effective relationships with contractors and customers.
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
Valet
Valet Living LLC
Tampa , FL
10.2021 - 10.2022
- Maintained cleanliness of all areas used for valet operations, driveways, and parking lots.
- Followed company policies related to guest satisfaction standards and procedures.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with tenants.
Tax Code Compliance/Enforcement
Texas State Comptroller Of Public Accounts
Austin , TX
11.2003 - 12.2019
- Investigated potential tax code violations and conducted on-site inspections.
- Documented all activities related to code enforcement through written reports, photographs, diagrams, and other appropriate means.
- Educated business owners about their responsibilities under relevant codes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted skip tracing investigations to locate debtors or individuals with outstanding legal obligations.
- Performed detailed analysis of financial records and other documents related to a case.
- Researched court documents, land records, credit reports, DMV records and other sources to find the whereabouts of an individual.
- Analyzed social media accounts for clues about an individual's current location.
Office Manager
Angus Mobile Homes
Angus , TX
10.2002 - 10.2003
- Assisted with the preparation of budgets, forecasts and financial statements.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
Production Lead
Russell Stover Candies
Corsicana , TX
11.2001 - 10.2002
- Monitored the quality of products during production process.
- Ensured safety regulations were followed by all staff members.
- Maintained an accurate inventory of raw materials and supplies.
- Provided guidance and support to subordinates in their daily activities.
- Resolved conflicts between staff members when necessary.
- Collaborated with other departments to ensure smooth operations.
- Assisted in training new personnel in the use of tools and equipment.
- Oversaw workstation setup and operation and mobilized production line and shift employees to meet customer quality standards and schedules.
Education
High School Diploma -
Roger Ludlowe High School
Fairfield, CT06-1975
Skills
- Technical knowledge
- Representative experience
- Assessment capabilities
- Mediation skills
- Evaluation capabilities
- High-pressure environments
- Team Collaboration
- Recordkeeping
- Verbal and written communication
- Policies and procedures implementation
Certification
- FCC Radio Operators License
- Manufactured Home Sales License (expired)
- Private Investigator License (Administrative, expired)
Accomplishments
- Top collector for Texas State Comptroller for numerous months.
References
References available upon request.
Timeline
Customer Laison and Dispatch
Evolution Plumbing LLC
05.2023 - 01.2024
Valet
Valet Living LLC
10.2021 - 10.2022
Tax Code Compliance/Enforcement
Texas State Comptroller Of Public Accounts
11.2003 - 12.2019
Office Manager
Angus Mobile Homes
10.2002 - 10.2003
Production Lead
Russell Stover Candies
11.2001 - 10.2002
- FCC Radio Operators License
- Manufactured Home Sales License (expired)
- Private Investigator License (Administrative, expired)
High School Diploma -
Roger Ludlowe High School
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