Summary
Overview
Work History
Education
Skills
Certification
Additional Information - References
Timeline
Generic

Ellen Samuels

Richmond,VA

Summary

Seeking a position that will allow opportunities for growth, and will enable me to utilize my teamwork and customer service experience.

I am computer literate. I have worked in customer service and day care programs, which required me to learn and master all assignments within the department in order to relieve any floor level position. I am team oriented, reliable, and hardworking. I would be an asset to any organization that afforded me the opportunity. I possess strong communication skills, written and verbal. I'm able to work on my feet for protracted amount of hours. I have acquired experience working with both the elderly and young children. I enjoy providing assistance to people in need of help.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Direct Support Specialist

AllCares
Petersburg, VA
01.2023 - Current
  • Supported individuals with disabilities in daily activities, fostering independence and dignity.
  • Assisted clients in personal care and hygiene with respect and efficiency.
  • Collaborated on personalized care plans to address client-specific needs optimally.
  • Documented progress and communicated effectively with healthcare professionals.
  • Facilitated community integration to enhance social engagement and skills.
  • Monitored behaviors, applying intervention strategies when necessary.

Program Eligibility Specialist

Richmond Redevelopment and Housing Authority
Richmond, VA
11.2023 - 06.2025
  • Reviewed new applications to assess eligibility for waiting list placement.
  • Scheduled appointments, engaged with applicants, and entered demographic data into database.
  • Generated and mailed acknowledgment, appointment, verification, and withdrawal letters to applicants.
  • Assessed family composition, income, and housing needs based on applicant information.
  • Maintained accurate data in applicant database from interviews and supporting documents.
  • Screened applicants for public housing and determined eligibility for various housing programs.

Customer Protection Fraud - Sr. Coordinator

Capital One
Waverly, VA
11.2022 - 09.2023
  • Verify true customers and the activity on their accounts.
  • Identify fraudsters who are impersonating true customers.
  • Work with associates throughout the organization who report fraud situations.
  • Stay abreast of all changes, developments, and enhancements for all systems, products, and upgrades.
  • Adhere to all regulatory requirements and flags, potential regulatory compliance violations, or potential risk events.
  • Positive team player, willing to adapt to change, and learn new skill sets as needed.

Sr Counselor Enroll/Eligibility

Maximus
Richmond, VA
08.2021 - 06.2022
  • Counseled clients to address personal, social, and behavioral challenges.
  • Employed psychodynamic, family systems, cognitive-behavioral, and lifespan integration therapies.
  • Monitored individual and group behaviors, intervening as necessary for improvement.
  • Consulted with staff, insurance providers, and families regarding treatment progress.
  • Provided individual and group counseling focused on social and emotional needs.
  • Assigned group or family sessions to facilitate modification of problem behaviors.

Front Desk/Night Auditor

Holiday Inn Express midtown
Richmond, VA
07.2020 - 07.2021
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Assisted hotel guests with check in and out procedures courteously.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Completed nightly updates to hotel rates and individual room charges.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.

Medicare Customer Service Representative

Concentrix
Richmond, VA
05.2016 - 07.2019
  • Delivered patient information and appointment results to office staff for accurate reporting and billing.
  • Collaborated with Medicare, Medicaid, and private insurers to address billing issues and build relationships.
  • Updated medical records, insurance data, and family history to ensure comprehensive patient charts.
  • Processed new enrollments by entering customer data and verifying submitted information.
  • Responded to member inquiries about plan benefits and eligibility provisions.
  • Assisted customers with price checks, heavy item handling, and various inquiries.

Education

High School Diploma -

Goochland High School
Goochland, VA
01.1998

Human Services -

Bryant & Stratton College
NY

Skills

  • Community resources specialist
  • Peer counseling
  • Mental health support
  • Quality management
  • Effective listening
  • Interactive teaching
  • Hospitality services
  • Night audit
  • Computer literacy
  • Toddler care
  • Guest services
  • Childcare
  • Case management
  • Auditing
  • Early childhood education
  • Classroom management
  • Customer service
  • Typing skills
  • Cash handling and register management

Certification

  • Early Childhood Education
  • First Aid Certification
  • CPR Certification

Additional Information - References

Available upon request

Timeline

Program Eligibility Specialist

Richmond Redevelopment and Housing Authority
11.2023 - 06.2025

Direct Support Specialist

AllCares
01.2023 - Current

Customer Protection Fraud - Sr. Coordinator

Capital One
11.2022 - 09.2023

Sr Counselor Enroll/Eligibility

Maximus
08.2021 - 06.2022

Front Desk/Night Auditor

Holiday Inn Express midtown
07.2020 - 07.2021

Medicare Customer Service Representative

Concentrix
05.2016 - 07.2019

High School Diploma -

Goochland High School

Human Services -

Bryant & Stratton College

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