Ellen Sapp

Truist Bank

Vidalia, GA

09.1995 - 03.2023

Verified customer identity through driver's license or other forms of identification.
Processed deposits, withdrawals, loan payments and other financial transactions.
Provided guidance on establishing automatic transfers between various accounts.
Advised customers on how to use mobile banking applications effectively.
Conducted outbound calls to follow up on leads generated from marketing campaigns.
Provided customer service to clients by answering questions, resolving complaints and processing transactions.
Maintained records of customer interactions and transactions in accordance with bank policies.
Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
Answered telephone inquiries regarding account balances, fees or general information.
Supported the implementation of new systems related to banking operations.
Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
Completed daily cash balancing and operated ATMs.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.