Ellen Satterlee
Rives Junction,MI
Summary
Results-driven administrative professional with a proven track record in supporting program operations and enhancing organizational efficiency. Recognized for exceptional team collaboration and adaptability to evolving needs, consistently delivering high-quality results. Expertise in managing schedules, coordinating events, and streamlining administrative processes to optimize productivity. Committed to fostering a positive work environment and driving operational success through innovative solutions.
Overview
39
39
years of professional experience
Work History
Program Assistant
Michigan Public Health Institute
01.2023 - Current
- Administrative duties including organizing/scheduling/hosting meetings with up to 100 people in attendance, detailed note taking, write and distribute email, assisting in the preparation of regularly scheduled reports, ordering supplies, updating, and maintaining office policies and procedures, booking travel, securing venues, arranging catering, submitting, and reconciling of expense reports, acting as point of contact for internal and external clients
- Proficient in word, excel, PowerPoint, outlook, Cerkl, zoom, EGrams, Sharepoint, LMS, Teams and SAP
Program Assistant
Michigan Public Health Institute
01.2022 - 01.2023
- Same duties as above but including:
- Financial duties: reconciling MPHI credit cards, purchase orders (internal and external), F&C Packets, processing credits, reconciling Verizon invoices, processing occupancy
Administrative/Program Assistant
Michigan Public Health Institute
01.2018 - 01.2022
- Supervisor for busy call center contracted by the State of Michigan to support Michigan Medicaid providers with navigation through the Community Health Automated Medicaid Processing System (CHAMPS) including provider enrollment, eligibility for beneficiaries, professional, facility, hospice and skilled nursing facility claims.
- Training of 60+ representatives on professional claims.
- Evaluation of employees key performance indicators
- Coaching
- Researching issues and collaborating with the client on solutions
- Interviewing and candidate selection
- Team building exercises
Medical Billing, Medical Assistant, Appointment Scheduling, Medical Records
Mid-Michigan Ear, Nose and Throat
01.2006 - 01.2010
- Medical Billing, Verification of Medical Insurance Benefits, Accounts Receivable, Close of Day, Bank deposits
- Assisting the Doctor in office visit procedures including cleaning of ears, removal of nose packs, biopsies, and throat cultures
- Scheduling Appointments for a busy 6 Doctor, 7 Audiologist and 1 Physician Assistant office
- Maintaining Medical Records, Loose filing and dictation, release of information
Receptionist/Cashier
Spartan Toyota/Lexus of Lansing
01.2004 - 01.2006
- Navigate a busy 8-line phone system
- Stock incoming and outgoing automobiles
- Cashier for entire Service Department
Medical Record Tech II/Processor II
Ingham Regional Medical Center/PHNS (McLaren Health Systems)
01.1987 - 01.2004
- Admission and Discharge record processing
- Transcription distribution
- Analysis of Medical Records for Physician Documentation
- Part of a team that converted a busy Medical Record office from paper to all electronic
- Major part of a team that trained Physicians/Surgeons to navigate through the Electronic Medical Record System and to complete deficient Medical Records online
Education
Bachelor’s program - Healthcare Administration
Davenport University
09-2030
Nursing Assistant Program -
Southridge Vocational Center
High School Diploma - undefined
Grand Ledge High School
Medical Assistant Program - undefined
Ross Medical Education Center
01.1987
Pre-Allied Health Program - undefined
Lansing Community College
01.1985
Skills
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Scheduling management
- Creative problem solving
- Staff support
- Administrative support
Accomplishments
- Earned a Regional Service Award for my part in the electronic Medical Record conversion 2003
- Earned an Excellence in Service Award from the Medical Record Department for my part in training the physicians how to use the Electronic Medical Record-this award is nominated by fellow employees 2003
- Excellent customer service skills/phone navigation
- Proficiency at Word and Excel
- Cash accountability
Timeline
Program Assistant
Michigan Public Health Institute
01.2023 - Current
Program Assistant
Michigan Public Health Institute
01.2022 - 01.2023
Administrative/Program Assistant
Michigan Public Health Institute
01.2018 - 01.2022
Medical Billing, Medical Assistant, Appointment Scheduling, Medical Records
Mid-Michigan Ear, Nose and Throat
01.2006 - 01.2010
Receptionist/Cashier
Spartan Toyota/Lexus of Lansing
01.2004 - 01.2006
Medical Record Tech II/Processor II
Ingham Regional Medical Center/PHNS (McLaren Health Systems)
01.1987 - 01.2004
High School Diploma - undefined
Grand Ledge High School
Medical Assistant Program - undefined
Ross Medical Education Center
Pre-Allied Health Program - undefined
Lansing Community College
Bachelor’s program - Healthcare Administration
Davenport University
Nursing Assistant Program -
Southridge Vocational Center
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