Ellen Schorr
Taunton,MA
Summary
Resourceful Inventory Coordinator recognized for productivity and efficient completion of tasks. Possess specialized skills in inventory management, supply chain optimization, and data analysis. Excel in problem-solving, communication, and teamwork, ensuring smooth operational flow and inventory accuracy. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Administrator /Analyst
Mancon INC
Stoughton, MA
11.2021 - Current
- Designed forms and templates to streamline workflow processes within organization.
- Responded promptly to customer complaints in a professional manner.
- I double-check all paperwork from the warehouse workers.
- This includes all returns to stock and incoming new stock, counting and checking locations in the warehouse.
- Check all paper work for correct part numbers
- I also run a monthly Excel sheet to keep track of all EMRs that are picked and sent out to bases. Also, check for these for billing, to base for inventory on hand correctness.
- Answer all emails from bases and management for any request for uniforms and supplies.
- Performed data entry tasks into computer databases from paper documents.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Provided technical assistance with computer hardware and software issues when needed.
- Provided general administrative support to staff members.
- Compiled statistical data from various sources for analysis.
- Developed spreadsheets to track project progress, budgets and other related data.
- Supported departmental activities by providing clerical assistance.
- Maintained filing system for important documents such as contracts and invoices.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Implemented filing systems to improve document organization and retrieval.
- Checked office stock to determine supply levels and maintain inventory.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Improved office organization by developing filing system and customer database protocols.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained accurate records of all data collected during analysis processes.
Shipper/Receiver
Norgren
Milford, MA
09.2021 - 11.2021
- Maintained records of all outgoing shipments in tracking systems.
- Processed freight bills, credit memos and other related documents accurately and promptly.
- Received and checked incoming shipments to ensure accuracy of the order.
- Generated labels for shipping containers according to company standards.
- Scheduled pickups with carriers to ensure timely delivery of goods.
- Packaged items securely using appropriate materials such as bubble wrap, foam, paper and tape.
- Inspected packages for damage or defects and recorded information on the shipment paperwork.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Reviewed and followed pick sheets to prepare, pack and scan orders.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Obtained required documentation to process shipments and support movement.
- Organized deliveries by sorting and stocking receivables
- Monitored merchandise received and shipped from facility in computer system.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Prepared packages for shipping and determined most economical shipping methods.
- Packed, sealed or affixed postage to prepare materials for shipping.
Inventory Coordinator/Purchasing Assistant
Ohlosen Packaging
MA
05.2020 - 09.2021
- Analyzed current inventory levels and identified areas that needed improvement or adjustment.
- Coordinated cycle counts to verify accuracy of inventory records.
- Identified discrepancies between actual stock and computer-generated reports.
- Performed daily, weekly, or monthly reconciliations of inventory balances as required by management.
- Communicated regularly with suppliers regarding product availability or quality issues.
- Submitted new purchase requests to maintain optimal levels and meet projected needs.
- Entered information into system to update status reports.
- Inspected incoming materials for damage.
- Coordinated inventory, stocking and ordering.
- Monitored database system to prepare and deliver customer orders on time.
- Coordinated with suppliers to reorder supplies and manage inventory replenishment.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
- Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
- Distributed work orders to departments.
- Managed movement of materials and product through production.
- Reviewed purchase orders and invoices for accuracy.
- Responded promptly to customer inquiries regarding order status or delivery issues.
- Coordinated shipping schedules between vendors and customers as necessary.
- Obtained purchased items by forwarding orders to suppliers and monitored expedited orders.
- Received and reviewed department supply requisitions and placed appropriate orders based on need and available funds.
Customer Service Representative
BBA Remanufacruing
Taunton, MA
06.2020 - 04.2021
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Took special orders in person and over telephone, generating additional revenue every month.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Contacted customers about potential service upgrades, new services and account changes.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Excelled in exceeding daily credit card application goals.
- Collected deposits or payments and arranged for billing.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Updated system with order specifics and customer details, preferences, and billing information.
- Updated databases with new and modified customer data.
Inventory Coordinator
PEAK Events Services
Stoughton, MA
10.2018 - 01.2020
- Collaborated with other departments to resolve any discrepancies in inventory records.
- Provided support in the reconciliation of intercompany transactions related to inventory.
- Coordinated cycle counts to verify accuracy of inventory records.
- Organized shipments for delivery to customers in a timely manner.
- Identified discrepancies between actual stock and computer-generated reports.
- Tracked expiration dates for products stored in the warehouse facility.
- Developed, implemented, and monitored inventory control procedures to ensure optimal stock levels.
- Researched alternative sources for materials when necessary due to backorders or shortages.
- Maintained accurate inventory records and ensured accuracy of data entry.
- Conducted regular physical inventories and reconciled with computer-generated reports.
- Analyzed current inventory levels and identified areas that needed improvement or adjustment.
- Inspected incoming materials for damage.
- Coordinated inventory, stocking and ordering.
- Entered information into system to update status reports.
- Coordinated logistics for inventory movement between locations.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Collaborated with sales and operations teams to align inventory levels with demand.
- Monitored database system to prepare and deliver customer orders on time.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Distributed work orders to departments.
- Used daily system logs to document production information, discussing issues with management.
- Scheduled space or equipment for special programs, meetings and conferences.
Education
Office Administrator
Millennium Training
Boston, MA09-2005
Medical Billing & Coding
Millennium Computer Training Institution
Boston, MA09-2005
High School Diploma -
Stoughton High School
Stoughton, MA06-1979
Skills
Stock control
Purchasing management
Discrepancy investigations
Documentation skills
Microsoft Office
Product identification
Warehouse Organization
Loss Prevention
Inventory purchasing
Cycle counting
Recordkeeping requirements
Paperwork coordination
Order Processing
Warehouse Operations
Bin audits
Shipping coordination
Logistics Planning
Education and Training
other,other,other
Timeline
Administrator /Analyst
Mancon INC
11.2021 - Current
Shipper/Receiver
Norgren
09.2021 - 11.2021
Customer Service Representative
BBA Remanufacruing
06.2020 - 04.2021
Inventory Coordinator/Purchasing Assistant
Ohlosen Packaging
05.2020 - 09.2021
Inventory Coordinator
PEAK Events Services
10.2018 - 01.2020
Office Administrator
Millennium Training
Medical Billing & Coding
Millennium Computer Training Institution
High School Diploma -
Stoughton High School