Ellen Schumacher
Wayland,NY
Summary
Customer-oriented professional with a proven track record at The Gunlocke Company, specializing in contract administration and enhancing customer loyalty. Recognized for expertise in government proposals, achieving significant improvements in proposal accuracy and customer service efficiency. Strong attention to detail and communication skills complemented by exceptional problem-solving capabilities drive success in dynamic environments. Career aspirations include leveraging these skills to further elevate client satisfaction and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Support Associate
Krug
Kitchener, ON Canada
01.2020 - Current
- Provided product information and price quotations to sales reps and dealers.
- Provided timely responses to dealer inquiries, ensuring high levels of customer satisfaction.
- Updated and managed Project Registrations spreadsheet for Sales VPs.
- Coordinated handling and upkeep of furniture sample requests with distribution teams.
- Assessed and forwarded sample processing invoices for payment.
Sales Enablement Analyst
The Gunlocke Company
Wayland, NY
09.2018 - 01.2020
- Provided concierge services and program coordination to drive growth and customer loyalty.
- Interacted with customers personally and confidentially on a daily basis to address their needs.
- Supported various special projects when required.
- Analyzed and optimized customer loyalty initiatives to maximize ROI.
- Facilitated and partnered day to day Premier Advantage service requirements and concierge experience to ensure program obligations are being delivered and service levels are being met.
Government Proposal Coordinator
The Gunlocke Company
Wayland, NY
01.2016 - 01.2020
- Prepared General Services Administration (GSA) Request for Proposal (RFP) packages with limited direction, including developing proposal outlines and scheduling.
- Coordinated formal responses and submittals to numerous Department of Defense (DOD) agencies.
- Utilized Adobe Acrobat Pro to integrate text and graphics into finished proposal packages.
- Independently prioritized, managed, and completed multiple bidding projects within deadlines.
- Performed comprehensive analysis of GSA RFPs prior to final submittals to ensure accuracy.
- Maintained accurate and organized records, including both paper copies and electronic documents.
- Communicated professionally in person, over the phone, and via email.
Education
High School Diploma -
Cohocton Central School
Cohocton06-1980
Skills
- Contract Administration
- Confidentiality
- Problem-solving
- Attention to Detail
- Task prioritization
- Government Proposals
- Excellent communication
- Bids & Quotes
- Self Motivation
- Time Management
- Customer Service
Certification
- New York Department of State - Notary Public
Affiliations
- Secretary to the Wayland Joint Fire District Commissioners
Timeline
Sales Support Associate
Krug
01.2020 - Current
Sales Enablement Analyst
The Gunlocke Company
09.2018 - 01.2020
Government Proposal Coordinator
The Gunlocke Company
01.2016 - 01.2020
High School Diploma -
Cohocton Central School
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