Ellen Seech
Roanoke,VA
Summary
Customer service driven HAA/Referral Coordinator with experience in scheduling appointments and coordinating referrals. Proven track record of efficiently and accurately completing patient registration and referral processing. Offers strong time management, organizational and multitasking abilities.
Overview
20
20
years of professional experience
Work History
Healthcare Administrative Associate/Referral Coordinator
Carilion Clinic
12.2020 - Current
- Processed and monitored referral requests to foster timely completion of physician review and scheduling.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments with patients.
- Trained new team members on departmental procedures, scheduling, and referral processing and monitoring.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail, faxes and messages to relevant personnel without delay.
- Cross trained interdepartmentally to assist with patient registration, referral processing and scheduling.
Administrative Assistant
H, Patrick Russell, DMD
02.2020 - 11.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Completed patient referrals to other dental specialists.
- Managed office bookkeeping with insurance billing and patient payments.
Home Production
Magnets USA
09.2018 - 01.2019
- Organized work to meet demanding production goals.
- Inspected and adjusted work performed to meet expectations.
- Fulfilled purchase orders to specifications in a timely manner.
Personal Caregiver
Self
05.2003 - 04.2018
- Maintained clean, safe, and well-organized patient environment.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
A+ / Network +
Med Certs
04.2017
Associate of Science - Environmental Science
Valencia College
Orlando, FLHigh School Diploma -
Patrick Henry High School
Roanoke, VA06.1987
Skills
- Multi-Line Phone Proficiency
- EPIC EMR
- Interoffice Correspondence
- Customer Service
- Appointment scheduling
- Insurance Verification
- Referral Processing
Timeline
Healthcare Administrative Associate/Referral Coordinator
Carilion Clinic
12.2020 - Current
Administrative Assistant
H, Patrick Russell, DMD
02.2020 - 11.2020
Home Production
Magnets USA
09.2018 - 01.2019
Personal Caregiver
Self
05.2003 - 04.2018
A+ / Network +
Med Certs
Associate of Science - Environmental Science
Valencia College
High School Diploma -
Patrick Henry High School
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