Ellen Seiger
Akron,OH
Summary
Proven Sales Representative with a track record of enhancing customer satisfaction and expanding client bases at Metro by T-Mobile. Skilled in customer relationship building and CRM proficiency, adept at developing tailored solutions that spur revenue growth. Demonstrates exceptional interpersonal communication, ensuring high satisfaction rates through strategic upselling and cross-selling.
Hardworking employee enthusiastic about learning Scheduler field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Personable and organized with knack for meticulous planning and coordination. Understanding of scheduling principles and adept at using scheduling software and tools. Capable of optimizing workflows to enhance efficiency and meet organizational goals.
Overview
9
9
years of professional experience
Work History
Sales Representative
Metro by T-Mobile
10.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Sales Associate
Circle K
02.2016 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Associate of Applied Science - Accounting Technology
Fortis College
Ravenna, OH12-2007
Skills
- Customer relations
- Customer relationship building
- Interpersonal communications
- Customer needs assessment
- Computer skills
- Schedule coordination
- Telephone etiquette
- Attention to detail
- Data entry
- Strong work ethic
Timeline
Sales Representative
Metro by T-Mobile
10.2024 - Current
Sales Associate
Circle K
02.2016 - 12.2020
Associate of Applied Science - Accounting Technology
Fortis College
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