Member Service Representative
Navy Federal Credit Union
Norfolk, VA
05/01/23 - Current
- Identified patterns of suspicious activity across multiple accounts or transactions.
- Reported findings to management and law enforcement agencies as needed.
- Reviewed customer accounts for evidence of fraudulent activity.
- Participated in meetings with senior leadership team to discuss potential risks associated with current trends in fraud detection.
- Responded promptly to reports from customers regarding possible fraudulent activities.
- Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
- Made recommendations for closing accounts and performed associated follow-up.