ELLEN SMITH
Clarksville,US
Summary
Professional educator prepared for role with strong background in fostering student development and managing classroom dynamics. Valued for ability to collaborate effectively with colleagues and adapt to changing needs. Skilled in lesson planning, classroom management, and engaging diverse student populations. Known for reliability, excellent communication, and results-driven approach.
Overview
9
9
years of professional experience
Work History
Substitute Teacher
CMCSS
Clarksville, TN
11.2024 - 02.2025
- Developed and implemented lesson plans to engage students in diverse subjects.
- Managed classroom behavior and maintained a positive learning environment.
- Collaborated with teachers to adapt instructional materials for various learning needs.
- Provided individualized support for students, fostering academic growth and confidence.
Inbound Call Center Representative
Aspire Healthcare
Nashville, TN
03.2022 - 01.2024
- Managed a high volume of inbound calls from patients with a focus on providing empathetic and personalized assistance. Proficiently directed calls to the appropriate healthcare professionals and departments, streamlining communication and ensuring prompt resolution of patient queries. Articulately explained healthcare services, benefits, and procedural information to patients, fostering a comprehensive understanding of available offerings. Demonstrated exceptional listening skills by attentively addressing and understanding patient concerns during inbound calls.
Jenkins and Wayne
Clarksville, Tennessee
02.2021 - 03.2022
- Post-service calls: Implemented a customer-centric approach by consistently conducting post-service follow-up calls to gauge customer satisfaction and promptly address any concerns. Designed and implemented tailored customer feedback surveys to gather valuable insights into their experience with our services. Established direct communication channels, including personalized emails and phone calls, to foster a transparent and open line of communication with customers.
Holistic Health Center
Clarksville, TN
10.2019 - 01.2020
- Communicated chiropractic services, treatment plans, and related information to patients, contributing to their understanding of holistic healthcare.
Little Country School House
Clarksville, TN
01.2016 - 01.2018
- Successfully designed and executed age-appropriate curriculum and lesson plans to foster the holistic development of children. Developed engaging and educational activities tailored to the specific needs of each age group, promoting cognitive, social, emotional, and physical growth. Established and maintained strong communication channels with parents and guardians. Provided regular updates on children's progress, shared insights into daily activities, and facilitated open discussions about concerns and achievements. Built trust through transparent communication, fostering a collaborative partnership between parents and myself in the children's development journey.
Education
Bachelor of Science - Education K-5th
Austin Peay State University
Clarksville, TN05-2026
Skills
- Customer service
- Individual and family support
- Team building
- Relationship development
- Collaboration
- Learning development
- MS Office
- Active listening
- Communications
- First Aid/CPR
- Classroom management
- Relationship building and management
Timeline
Substitute Teacher
CMCSS
11.2024 - 02.2025
Inbound Call Center Representative
Aspire Healthcare
03.2022 - 01.2024
Jenkins and Wayne
02.2021 - 03.2022
Holistic Health Center
10.2019 - 01.2020
Little Country School House
01.2016 - 01.2018
Bachelor of Science - Education K-5th
Austin Peay State University