Ellen Snyder
Albuquerque
Summary
Hardworking and results-driven production manager with 15+ years of experience in automotive service and operations management. Proven track record in leading teams, optimizing production processes, and enhancing customer satisfaction through effective training programs. Skilled in budget management, cross-functional collaboration, and strategic planning, consistently achieving operational goals and improving efficiency. Seeking to leverage extensive leadership experience to drive success in a managerial role.
Service-focused professional with history of driving operational excellence and delivering top-quality service outcomes. Known for strategic planning and enhancing customer experiences through innovative solutions. Promotes teamwork and adapts to evolving challenges with effective communication and leadership skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Service Director
Zangara Dodge
- Directed a team of 72 technicians, 7 Service Advisors and various support staff, Recruited and motivated staff
- Customized monthly budget to needs of department, Forecasted yearly growth of income. Created and designed monthly advertisements. Liaison between customers, technicians and manufacturers. Verified and authorized Warranty Claims to manufacturer. Planned and Orchestrated FIVE STAR Program for Dealership.
- Reorganized department as needed
- Took necessary steps to meet customer needs and effectively resolve service issues.
Service Manager
Aloha RV - Albuquerque Dealer
- Established and oversaw department budgets for expenditures, materials and labor.
- Directed team of service professionals focused on Repair and Service.
- Created written plans and obtained customer consent to proceed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Collaborated with customers to discuss service needs and offer available solutions.
- Stayed up to date on latest information and trends in
- Communicated with the Parts and Sales Departments to ensure that there needs were met
- Collaborated with suppliers to determine strategies for improving sales and profit.
- Managed team of 15 of professionals. daily and monthly forecasts. Area to maximize knowledge and sales potential.
- Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
Motor Coach Operator
Cabq
01.2025 - Current
- Class b motor coach operator
- Served as a positive ambassador for the company, promoting its brand and services to potential customers during in-person interactions or through social media platforms.
- Utilized advanced onboard technology effectively for navigation purposes while also maintaining familiarity with traditional map-based routing methods when needed.
- Managed challenging situations calmly and professionally, maintaining positive relationships with passengers and coworkers alike.
- Contributed to the development of new routes or service offerings by providing valuable feedback from firsthand experience on the job.
- Enhanced passenger satisfaction by providing safe and timely transportation services.
Production Manager
Black Duck Screen Printing and Embroidery
06.2018 - 01.2025
- Oversaw production operations, ensuring efficient and timely completion of projects
- Managed a team of XX production staff, providing guidance and support to achieve department goals
- Developed and maintained production schedules to meet customer demands while optimizing resources
- Collaborated with cross-functional teams including engineering, quality control, and logistics to ensure smooth workflow throughout the production process
- Identified areas for process improvement and implemented strategies to increase efficiency and reduce costs
- Developed strong relationships with suppliers/vendors to ensure timely delivery of raw materials/components needed for production
- Conducted regular performance evaluations/feedback sessions with team members to foster professional growth
- Coordinated with sales/marketing teams on forecasting/planning activities based on market demand/production capacity
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
Manager
Wendy's
01.1988 - 08.1995
- Led a team of XX employees, providing guidance and support to ensure efficient operations
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Achieved XX% increase in sales through effective staff training and motivation
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
Education
Bachelor's -
Eldorado High School
Albuquerque, NMBachelor's - Business Management
The University of New Mexico
Albuquerque, NMSkills
- Auto Service Management
- Team Management
- Training & development
- POS
- Recruiting
- Customer service
- Training
- Customer relations
- Satisfaction
- Marketing
- Excel
- Microsoft Word
- Automotive repair
- Automotive Repair
- Auto service management
- Dealership experience
- Management
- Cash register
- Team management
- Organizational Skills
- Customer Service
- Leadership
- Needs assessment
- Vehicle Maintenance
- Operations management
- Production Management
- Sales
- Service Writing
- Mechanical Knowledge
- Mechanic Experience
- Microsoft office
Certification
- Passenger Endorsement
- CDL B
Timeline
Motor Coach Operator
Cabq
01.2025 - Current
Production Manager
Black Duck Screen Printing and Embroidery
06.2018 - 01.2025
Manager
Wendy's
01.1988 - 08.1995
Service Manager
Aloha RV - Albuquerque Dealer
Bachelor's - Business Management
The University of New Mexico
Service Director
Zangara Dodge
Bachelor's -
Eldorado High School
Additional Information
- Skills
- Quick learner Customer Satisfaction
- Results-oriented Customer Needs Assessment
- Microsoft Office Customer relations
- Computer proficient Sound judgment
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