Ellen Soanes
Acworth,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining case management at Cracker Barrel Restaurant and Lloyd H. Thomas Law Firm. Expert in hospitality service and exceptional customer service, demonstrating strong work ethic and excellent communication. Achieved significant improvements in client engagement and operational efficiency through innovative strategies and attentive service.
Overview
14
14
years of professional experience
Work History
Server
Cracker Barrel Restaurant
03.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Case Manager
Lloyd H. Thomas Law Firm
02.2010 - 06.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Education
Associate of Business Administration - Business Administration
Chattahoochee Technical College
Marietta, GA05.2009
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Reliable and Responsible
- Excellent Communication
Timeline
Server
Cracker Barrel Restaurant
03.2018 - Current
Case Manager
Lloyd H. Thomas Law Firm
02.2010 - 06.2017
Associate of Business Administration - Business Administration
Chattahoochee Technical College
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