ELLEN STARKS
Baltimore,United States
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Office Manager
Tax Recovery Service
01.2024 - 04.2024
- Face of company, responsible for checking in clients, creating client files by typing information into data base system. Copying , and scanning intake documents. Also uploading documents into data base system. Updating any changing information from the previous year by entering it into the data base system.
- Receiving documents from out of state clients. Creating client intake files for out of state clients.
- Organizing files so that documents are in order for tax preparer
- Light Accounting work
- Responsible for completing daily checklist in data base system.
Assistant Manager
Lemek LLC, Panera Bread
05.2022 - 12.2023
- Typed a training plan to ensure all employees were up to brand level for each position title.
- Typed and post written communication's to ensure everyone was aware of new policy changes
- Responsible for keeping up to date training log to ensure there we're no delays on meeting quotas
- Improved customer satisfaction by addressing and resolving complaints. By making sure I daily check and promptly respond to corresponding emails.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
District Manager
Asurion (Ubreakifix)
01.2020 - 03.2022
- Ensured the Data base system was daily maintenance by updating customer profiles. And cleaned out junk files.
- Typed daily recaps to send to VP of operations.
- Created charts by typing progress of performance metrics for meeting topics/ incentives
- Daily morning huddles to ensure we have a game plan for the day.
- Responsible for hiring for the 6 stores I oversaw
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
Education
Bachelor of Arts - Business Management
Ashford University
San Diego, CA08.2027
Skills
- Excellent written, oral, typing, and interpersonal communication skills
- Proven accuracy and attention to detail
- Data Entry
- Billing
- Bookkeeping
- Policy Development
- Excelled competence of customer service, time management, and office management skills and procedures
- Office Management
- Meeting planning
- Payroll and budgeting
- Ability to provide problem solving and analytical reasoning to assist department heads and senior managers
- Proven dexterity in communicating with and making effective presentations to diverse audiences
- Retail management and visual merchandising
- Business and staff development
- Budget planning and management
- Strategic planning and inventory control
- Workday Experience
Timeline
Office Manager
Tax Recovery Service
01.2024 - 04.2024
Assistant Manager
Lemek LLC, Panera Bread
05.2022 - 12.2023
District Manager
Asurion (Ubreakifix)
01.2020 - 03.2022
Bachelor of Arts - Business Management
Ashford University
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