Ellen Sullivan

• Understand the concept of behavioral safety and effectively communicate and train within the Zum Service Center.
• Direct interface with the customer to enhance the safety experience and determine the appropriate course of action.
• Lead, design,develope, and implement initial and recurrent training programs for transportation personnel.
• Manage and lead safety department staff by establishing objectives,standards,work schedules, and accountability for job performance.
• Manage recruitment process of Zum Service Center personnel.
• Coordinate all training activities.
• Maintain Compliance programs.
• Develop and conduct regularly scheduled programs (driver safety meetings, award programs, etc.) emphasizing Zum culture.
• Primary point of contact in responding to personnel injury, vehicle accidents, preparation, and submission of reports in accordance with Zum policy.
• Ensure the DOT drug/alcohol testing program is compliant with federal regulations.
• Monitor Netradyne alerts to address re-training opportunities/needs proactively.
• Ability to provide direction , coaching,and mentoring to employees while creating an environment that encourages and values input and feedback.

• Developed and implemented safety training programs for all employees.
• Conducted regular safety audits to identify potential hazards.
• Collaborated with team leaders to promote a culture of safety awareness.
• Managed incident reports and investigated workplace accidents thoroughly.
• Maintained compliance with local, state, and federal safety regulations.
• Facilitated safety meetings and workshops for staff engagement.
• Assisted in the creation of emergency response plans for various scenarios.
• Investigated accidents to identify causes and prevent future incidences.
• Provided training on proper use of PPE and other safety protocols.
• Monitored employee performance to ensure safe working practices are followed.
• Developed and updated emergency response procedures.
• Maintained records of inspection findings, hazard assessments, and corrective actions taken.
• Provided health and safety orientations and developed materials for presentations.
• Advocated a culture of prevention through education programs aimed at reducing risks in the workplace.
• Intervened in unsafe situations to prevent injuries or property damage.
• Ensure federal drug and alcohol testing compliance, and credential compliance.
• Investigated incidents and identified root causes to enhance workplace safety culture.
• Maintained accurate records of safety inspections, incidents, and training sessions.
• Ensured compliance with all applicable federal, state, local laws and regulations related to occupational health and safety.
• Inspected facilities regularly for compliance with OSHA standards.
• Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues, or concerns and promote continuity of training initiatives.
• Conducted regular safety meetings for staff to ensure compliance with safety regulations.
• Developed and implemented safety policies, procedures, and standards.
• Reviewed incident reports from workers' compensation claims to assess effectiveness of current safety measures.

Ensure Federal drug and alcohol testing compliance.

Follow DOT, DOE, and DMV regulations.

Responsible for all audits.

Licensed to third party test for DMV.

• Developed training programs for new drivers and operational staff.
• Facilitated workshops to enhance safety and compliance knowledge.
• Evaluated training effectiveness through participant feedback and assessments.
• Collaborated with management to identify training needs across departments.
• Utilized learning management systems to track employee progress and training completion.
• Mentored junior trainers in effective instructional techniques and methodologies.
• Coordinated scheduling of training sessions with various operational teams.
• Maintained training materials and resources for consistency and relevance in content.
• Created and maintained a database of employee training records.
• Provided instructional guidance to trainers and trainees during sessions.
• Monitored progress of trainees through observation or feedback from supervisors and mentors.
• Determined training needs and developed related classes.
• Utilized various training methodologies, including classroom instruction, online modules, and hands-on practice.
• Maintained accurate records of employee participation and progress in training programs.
• Ensured compliance with all relevant regulations and standards in training programs.
• Developed and maintained up-to-date training materials, including manuals, handouts, and instructional videos.
• Explained goals and expectations required of trainees.
• Coordinated recruitment and placement of training program participants.
• Selected and assigned instructors to conduct training.
• Participated in and attended meetings or seminars to obtain information for use in training programs.
• Responsible for hiring new employees, disciplinary actions, drug testing, and all other H.R. related matters.

• Responsible for transporting students to and from school.
• Trained new school bus drivers in classroom and behind the wheel.
• Communicated effectively with dispatch regarding route changes and passenger needs.
• Conducted pre-trip inspections to ensure bus safety and operational readiness.
• Addressed passenger inquiries and concerns professionally during transit.
• Followed scheduled routes punctually while managing time efficiently throughout shifts.
• Performed pre-trip inspection and mechanical checks before scheduled run.
• Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
• Reported any incidents that occurred during route travel to management personnel immediately.
• Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
• Greeted customers in a friendly manner when boarding the bus.
• Obeyed DOT rules and regulations and local laws to maximize safety.
• Communicated effectively with dispatch staff via two way radio regarding delays, detours.

• Coordinated transportation schedules for students across Roanoke City Schools.
• Managed communication between parents, drivers, and school administration.
• Oversaw training programs for new transportation staff and drivers.
• Implemented safety protocols and ensured compliance with state regulations.
• Developed routes optimizing efficiency and student access to schools.
• Evaluated performance of transport services and identified areas for improvement.
• Provided guidance to drivers on safe driving practices in order to reduce risks associated with transporting passengers or goods.
• Responded promptly to inquiries from customers and clients regarding any issues related to their trips or transport needs.
• Monitored the performance of staff to ensure compliance with established regulations and departmental goals.
• Implemented safety initiatives aimed at reducing incidents involving company vehicles or personnel.
• Assisted in the development and implementation of policies, procedures, and standards for the Transportation Department.
• Ensured that all vehicles are inspected regularly in accordance with state laws and regulations.
• Coordinated, supervised, and evaluated daily operations within the Transportation Department.
• Conducted regular meetings with management teams to discuss operational issues and recommend solutions.
• Investigated accidents involving company vehicles or personnel to determine cause of incident and identify areas for improvement.
• Handled departmental scheduling to maintain proper staffing for shifts.
• Implemented on-the-job training activities to cross-train employees on various tasks.
• Created and enforced policies and procedures for entire logistics team.

• Supervised daily transportation routes for student safety and efficiency.
• Managed communication between drivers, schools, and parents regarding transportation issues.
• Coordinated bus schedules and driver assignments across multiple routes.
• Resolved conflicts and concerns related to student transportation promptly.
• Collaborated with school administrators to align transportation services with educational needs.
• Implemented process improvements to enhance route effectiveness and reliability.
• Investigated customer complaints.
• Provided assistance in the hiring process by conducting interviews, evaluating candidates' skillsets and making recommendations on potential hires.
• Responded quickly to emergency situations such as breakdowns or accidents providing support until resolution is achieved.
• Did routing with Versa Trans.