Ellen Sundermeyer
Summary
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
20
20
years of professional experience
Work History
Business Development Manager
Trifecta Food Brands
Newport, KY
05.2022 - Current
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Compiled product and customer data to generate informed profit projections.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Kept meticulous client notes and updated account information in company databases.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Managed accounts to retain existing relationships and grow share of business.
- Communicated product quality and market comparisons by creating sales presentations.
Independent Sales Contractor
Pediatric Products LLC
Cincinnati, OH
02.2016 - 05.2022
- Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
- Negotiated contracts to maximize profitability, boosting sales $100k in 1 year.
- Used strong customer service skills to develop loyal customer base, increasing repurchasing rate 30%.
- Used CRM to maintain customer account and sales records.
- Conducted daily follow-up calls to answer client's questions and manage sales process.
- Attained 100%+ of sales goal with strategic territory management and effective relationship-building.
- Managed end-to-end management of transactions, financial records and support.
- Orchestrated efficient and performance-oriented daily work plan to maximize time usage and customer connections.
Operations Manager
Sweet Melissa Patisserie
New York, NY
05.2011 - 05.2012
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Corporate Human Resources Manager
D.e. Foxx & Associates
Cincinnati, OH
01.2006 - 05.2009
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Processed employee claims involving performance issues and harassment.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Instructed senior leaders on appropriate employee corrective steps.
- Recruited top talent to maximize profitability.
- Fostered positive work environment through comprehensive employee relations program.
- Liaised between multiple business divisions to improve communications.
Human Resources Generalist
Belterra Casino & Resort
Belterra, IN
06.2003 - 05.2005
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Provided job placement accommodation recommendations for employees on physician-mandated medical restriction.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
Education
MBA - Executive Business Administration And Management
University of Phoenix
Tempe, AZ2011
Bachelor of Arts - Mass Communications
Queens College of The City University of New York
Flushing, NY2000
Skills
- Channel Development
- Providing Feedback
- Revenue Projections
- Profit Target Achievement
- Regional Sales and Support
- Customer Order Management
- Client Base Retention
- Profit Optimization
- Sales Strategy Development
- Retail Knowledge
- Strategic Selling
- Cross-Channel Marketing
- Consultative Selling Techniques
- Profitability Assessments
- Closing Techniques
Timeline
Business Development Manager
Trifecta Food Brands
05.2022 - Current
Independent Sales Contractor
Pediatric Products LLC
02.2016 - 05.2022
Operations Manager
Sweet Melissa Patisserie
05.2011 - 05.2012
Corporate Human Resources Manager
D.e. Foxx & Associates
01.2006 - 05.2009
Human Resources Generalist
Belterra Casino & Resort
06.2003 - 05.2005
MBA - Executive Business Administration And Management
University of Phoenix
Bachelor of Arts - Mass Communications
Queens College of The City University of New York
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