ELLEN TAPFUMA
27 Kabot Drive
Summary
Versatile and adaptable professional with strong skills and capabilities across various domains. Excellent communication and interpersonal skills for effective collaboration with diverse teams. Proactive problem-solver excelling in dynamic environments, utilizing analytical thinking and attention to detail to drive efficient processes and deliver high-quality results. Quick learner with a strong work ethic, committed to continuous growth and contributing positively to organizational success through project coordination, process improvement, and initiatives that streamline operations and enhance productivity. Fosters teamwork and adapts to evolving project needs, focusing on achieving objectives.
Overview
7
7
years of professional experience
Work History
Banqueting Coordinator
Holiday Inn
05.2023 - Current
- Successfully coordinate and manage all functions at the Conference/Banqueting Department, ensuring seamless execution of conferences, meetings, and group activities.
- Exceed client expectations by ensuring that all conferences and events are organized and executed according to their requirements and preferences.
- Proactively upsell client events, maximizing revenue by effectively promoting hotel services, meeting rooms, food, and beverage offerings to clients.
- Efficiently manage function space, ensuring optimal utilization and revenue generation through effective scheduling and utilization of available resources.
- Build and maintain strong relationships with clients through direct communication, addressing their needs, and providing exceptional customer service to ensure repeat business and positive referrals.
Front Office Cashier
Holiday Inn
03.2022 - 04.2023
- Managed front office operations, including operating the front office posting software (opera) and overseeing guest check-in and checkout procedures.
- Handled cash transactions, maintained accurate cash registers, and completed cashier pre-shift supply checklists, ensuring adherence to financial controls and procedures.
- Provided excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, ensuring a positive guest experience.
- Managed guest billing, addressed questions or concerns about charges on bills, and provided general assistance to guests regarding invoices and quotations for hotel services.
- Collaborated with other front office staff and departments to ensure smooth operations and seamless guest experiences, contributing to a cohesive and efficient work environment.
Environmental Consultant
Ezulwini SHEQ Consultancy
05.2019 - 08.2019
- Provided guidance to clients on mitigation measures required for their projects, ensuring compliance with environmental regulations and standards.
- Assisted in the construction of Environmental Impact Assessment (EIA) Reports, conducting thorough research, data collection, and analysis.
- Supported clients in acquiring Environmental Impact Assessment Certificates by preparing and reviewing documentation and facilitating the application process.
- Conducted field assessments and evaluations to identify potential environmental risks and impacts, recommending appropriate mitigation strategies.
- Collaborated with the consulting team to develop comprehensive environmental management plans and strategies for client projects, ensuring sustainable practices and environmental conservation.
Environmental Management Intern
Environmental Management Agency
05.2018 - 08.2018
- Assisted in conducting Environmental Education and Awareness Campaigns on various environmental issues such as waste management, wetland conservation, veld fires, and pollution, targeting different audiences including schools, communities, and businesses.
- Participated in environmental exhibitions, assisting in setting up displays, providing information, and engaging with visitors to raise awareness about environmental conservation.
- Contributed to wetland assessments, including data collection, analysis, and mapping to support wetland conservation and management efforts.
- Assisted in writing and formulating environmental pamphlets and booklets to disseminate information about environmental best practices and regulations.
- Engaged in communication with clients, the community, and professionals from diverse backgrounds, answering inquiries, providing guidance, and promoting EMA's initiatives and services.
Education
Occupational Safety, Health & Environmental Management - OSHEMAC
NASSA
01.2022
Bachelor of Science Honors - Natural Resources Management
Africa University
01.2020
Bachelor of Science - Project Minitoring And Evaluation
Lupane State University
Bulawayo, Zimbabwe12-2024
Skills
- Communication
- Problem-solving
- Adaptability
- Teamwork
- Time management
- Leadership
- Critical thinking
- Customer service
- Project management
- Analytical skills
- Attention to detail
- Organizational skills
- Technical proficiency
- Research skills
- Interpersonal skills
- Data entry
- Decision-making
- Project coordination
- Schedule coordination
- Scheduling and calendar management
- Operations management
- Administrative leadership
- Meeting coordination
- Event planning
- MS office
- Multitasking and organization
References
Available upon Request
Languages
English
Bilingual or Proficient (C2)
Timeline
Banqueting Coordinator
Holiday Inn
05.2023 - Current
Front Office Cashier
Holiday Inn
03.2022 - 04.2023
Environmental Consultant
Ezulwini SHEQ Consultancy
05.2019 - 08.2019
Environmental Management Intern
Environmental Management Agency
05.2018 - 08.2018
Bachelor of Science Honors - Natural Resources Management
Africa University
Occupational Safety, Health & Environmental Management - OSHEMAC
NASSA
Bachelor of Science - Project Minitoring And Evaluation
Lupane State University
Similar Profiles
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Abdul BhedaAbdul Bheda
Regional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/MarriottRegional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/Marriott
Emma NandEmma Nand
Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)
Faruk BhalooFaruk Bhaloo
Airport Shuttle Driver at Holiday Inn YVR Airport & Holiday Inn ExpressAirport Shuttle Driver at Holiday Inn YVR Airport & Holiday Inn Express
Sourav KumarSourav Kumar
Counter Balance at Dana CorpCounter Balance at Dana Corp