Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
Ellen Thayer

Ellen Thayer

Hyannis,MA

Summary

Adept at enhancing customer satisfaction and streamlining inventory processes, I leveraged my expertise in customer service and inventory management at Bjs Wholesales Club to significantly improve operational efficiency. My proactive approach in training teams and implementing strategic pricing initiatives has consistently driven positive outcomes, showcasing my ability to lead and innovate within fast-paced environments.

Overview

30
30
years of professional experience

Work History

Deli Manager

Shaws And Star Market
04.2010 - Current
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.

Inventory Manager

Bjs Wholesales Club
01.2016 - 07.2016
  • Initiated regular feedback sessions to identify and address process bottlenecks.
  • Coordinated cross-departmental meetings for alignment on inventory goals.
  • Increased accuracy rates by implementing new inventory tracking system.
  • Redesigned inventory workflows to minimize delays in order fulfillment.
  • Reduced excess inventory with effective stock categorization.
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.

Receiver

Shaws And Star Market
01.2005 - 02.2010
  • Kept work areas clean, safe, and organized.
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Managed inventory levels effectively through accurate data entry and record-keeping practices.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
  • Trained new employees on receiving procedures, improving overall team performance.
  • Restocked products and rotated items according to standard procedures.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
  • Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
  • Improved communication with suppliers, resulting in better coordination of incoming shipments.

Crew Chief

Shaws And Star Market
06.2000 - 02.2010
  • Managed team according to company standards and compliance requirements.
  • Organized daily assignments for crew members, ensuring efficient use of time and resources.
  • Trained all team members on key roles to maintain flexibility.
  • Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
  • Ensured compliance with industry regulations through diligent recordkeeping and adherence to established protocols.
  • Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
  • Supervised crew in daily inspections, troubleshooting, and preventive maintenance on Type aircraft.
  • Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.
  • Collaborated with other supervisors to address workflow challenges and develop innovative solutions.
  • Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.
  • Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
  • Enforced strict safety protocols to protect crew members.
  • Adapted easily to changing project specifications, demonstrating flexibility and a commitment to meeting evolving client requirements.
  • Increased safety awareness among the crew by conducting regular training sessions and updates on industry best practices.
  • Played an integral role in the successful completion of numerous projects, meeting or exceeding all objectives within designated timeframes.
  • Managed tight schedules to ensure timely project completion and client satisfaction.

Customer Service Manager

Shaws And Star Market
02.1999 - 02.2005
  • Built strong relationships with key clients to drive repeat business and referrals.
  • Developed cohesive unit for enhanced collaboration and service delivery.
  • Analyzed customer feedback to identify areas for service improvement and implement changes.
  • Identified root causes of service disruptions by analyzing customer complaints.
  • Established performance metrics to assess team efficiency and service quality.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Kept accurate records to document customer service actions and discussions.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.

Cashier

Purity Supreme
06.1995 - 02.1996
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Pricing Coordinator

Shaws And Star Market
06.1995 - 02.1996
  • Developed strong relationships with internal teams and external partners, facilitating open communication channels for effective collaboration on pricing-related initiatives.
  • Contributed to successful contract negotiations by providing detailed analyses of relevant market data and historical performance metrics.
  • Supported sales team members with customized price quotes for complex deals, leading to increased win rates.
  • Improved efficiency of the pricing department by implementing new software tools and automating manual processes.
  • Provided accurate and timely reporting on key performance indicators related to pricing activities for informed decisionmaking.
  • Maintained up-to-date pricing data by regularly reviewing market trends and competitor pricing activities.
  • Enhanced customer satisfaction levels by addressing inquiries related to product pricing and discount structures promptly and professionally.
  • Identified opportunities for volume discounts from suppliers that led directly to cost savings passed on through improved pricing strategies.
  • Ensured compliance with company policies and industry regulations by maintaining accurate documentation of all pricing-related actions.
  • Streamlined the price adjustment process, ensuring timely implementation of changes in line with business needs.
  • Evaluated competitive intelligence reports to identify gaps in current offerings, informing strategic decisions about future price adjustments or promotions.
  • Mitigated potential revenue losses by proactively identifying and addressing pricing errors in a timely manner.
  • Continually maintained and improved company's reputation and positive image in markets served.

Education

Business Administration And Management

Cape Cod Community College
West Barnstable, MA

Skills

  • Customer service
  • Task delegation
  • Employee supervision
  • Inventory management
  • Team direction
  • Ordering supplies
  • Food safety compliance
  • Staff training
  • Product rotation
  • Merchandising strategies
  • Sanitation standards
  • Cost reductions
  • Waste reduction
  • Scheduling coordination
  • Cost controls
  • Sales promotion
  • Catering support
  • Promotion execution
  • Promotional planning
  • Cleaning & sanitation
  • Promotional sales
  • Worker scheduling
  • Customer complaint handling
  • Profit and loss
  • Deli product packaging
  • Display upkeep
  • Scale calibration
  • Merchandise replenishment
  • Team collaboration
  • Worker training
  • Food safety
  • Opening and closing procedures
  • Staff management
  • Food safety understanding
  • Disciplinary Write-ups
  • Safety training
  • Supplies purchasing
  • Supply ordering
  • Critical thinking
  • Work schedule creation
  • Inventory control
  • Hiring and onboarding
  • Schedule coordination
  • Service training
  • Inventory controls
  • Service quality standards evaluation
  • Kitchen staff supervision
  • Food production management
  • Cooking
  • Production reporting
  • Equipment inspection
  • Orientation and onboarding
  • Supplies forecasting
  • Budget development
  • Kitchen staff coordination
  • Food assembly supervision
  • Recruitment
  • Food delivery oversight
  • Kitchen equipment operation and maintenance
  • Work station assignments
  • Shortage reports
  • ServeSafe manager
  • Teamwork and collaboration
  • Teamwork

Accomplishments

Highest profits in district lowest shrink. Best staff retention.

Additional Information

Assistant manager for the Mill Store in Dennis,ma.

Timeline

Inventory Manager

Bjs Wholesales Club
01.2016 - 07.2016

Deli Manager

Shaws And Star Market
04.2010 - Current

Receiver

Shaws And Star Market
01.2005 - 02.2010

Crew Chief

Shaws And Star Market
06.2000 - 02.2010

Customer Service Manager

Shaws And Star Market
02.1999 - 02.2005

Cashier

Purity Supreme
06.1995 - 02.1996

Pricing Coordinator

Shaws And Star Market
06.1995 - 02.1996

Business Administration And Management

Cape Cod Community College

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Ellen Thayer