Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ellen Urton

Overland Park

Summary

I excel at making every interaction positive through active listening, and empathy. I am successful at problem-solving and conflict resolution, fostering strong client relationships, and ensuring satisfaction. My values and collaborative spirit enable me to work effectively with diverse teams. As a Direct Support Professional, I thrived in providing personalized support and enhancing client engagement through effective communication.

Overview

26
26
years of professional experience

Work History

Instacart Shopper/Delivery Contractor

Instacart
Overland Park
05.2021 - Current
  • Provided personalized grocery shopping and delivery, with a focus on accuracy, speed, and customer satisfaction
  • Communicated clearly with customers regarding substitutes, delays, or questions

Barber/Stylist

Sport Clips
Kansas City
01.2007 - 03.2020
  • Built lasting client relationships, leading to repeat business
  • Greeted customers, answered phone calls, balanced the cash register, and made deposits

Direct Support Professional

All Services Home Health
Kansas City
09.2017 - 06.2019
  • Supported clients with daily living activities, ensuring safety, dignity, and emotional support
  • Maintained records and communications with families

Owner/Operator

Headlines Salon
Trenton
07.2002 - 09.2006
  • Owned and managed a full-service salon
  • Inventory management, marketing, and scheduling

Telemarketer

Pinnacle Telemarketing
Chillicothe
08.1999 - 09.2002
  • Successful phone-based sales and customer service
  • Greeted customers in a friendly, professional manner on calls
  • Excellent verbal communication and listening skills, clear and professional phone etiquette
  • Answered high call volumes, demonstrated conflict-resolution skills, and handled difficult conversations

Education

Class CA - Hairdressing And Manicuring -

Chillicothe Beauty Academy
Chillicothe, Missouri
01-2002

Some College (No Degree) -

North Central Missouri College
Trenton, Missouri

Skills

  • Customer communication
  • Time management
  • Conflict resolution
  • Attention to detail
  • Record keeping
  • Problem solving
  • Quick learner
  • Verbal and written communication

Timeline

Instacart Shopper/Delivery Contractor

Instacart
05.2021 - Current

Direct Support Professional

All Services Home Health
09.2017 - 06.2019

Barber/Stylist

Sport Clips
01.2007 - 03.2020

Owner/Operator

Headlines Salon
07.2002 - 09.2006

Telemarketer

Pinnacle Telemarketing
08.1999 - 09.2002

Class CA - Hairdressing And Manicuring -

Chillicothe Beauty Academy

Some College (No Degree) -

North Central Missouri College

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