Ellen Wagner
Fort Worth,Texas
Overview
4
4
years of professional experience
Work History
Babysitter
Parents Of Fort Worth
01.2020 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Reassured children when upset providing emotional support and stability.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
Volunteer Manager
Saving Hope
01.2020 - Current
- Managed aspects of program activities and services, overseeing operations of volunteers and mentors and personally corresponding with key donors.
- Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
- Met with staff and department managers to maintain currency on volunteer opportunities within each department.
- Delivered community presentations to educate about programs and services offered by organization and inform general public on how to volunteer.
- Created contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours.
- Provided leadership, guidance and support to staff members.
- Spearheaded fundraising efforts to support social and community service initiatives.
Employee Service Representative
817 Nutrition
05.2023 - 08.2023
- Conducted employee follow-up calls and performed additional research to develop in-depth understanding of employee needs.
- Delivered accurate, consistent and timely responses to HR process, system and policy requests and maintained contact until request was resolved.
- Processed employee job and personal data into HR system and audited data entry and transactions for accuracy.
- Performed basic administration processing and approval of transactions, data input and verification of documentation.
- Assisted with writing job postings and job descriptions for boards.
Restaurant Hostess
Joe T. Garcia's
06.2022 - 08.2022
- Took reservations and answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Arlington Heights High School
Fort Worth, TXENG-1301
Tarrant County Community College
Skills
- Activity Planning
- Behavior Monitoring
- Routine Management
- Light Housekeeping
- Schedule Management
- Child Supervision
- Managing Routines
- Reservations Coordination
- Dining Room Management
- Scheduling
- Item Promotion
- Server Support
- Dining Area Maintenance
- Customer Service
- Community Outreach
- Social Media
- Volunteer Scheduling
- Volunteer Tasking
- Marketing
- Time management
- Conflict resolution
- Public speaking
- Positive attitude
- Technical support
- Industry knowledge
- Organizational skills
Timeline
Employee Service Representative
817 Nutrition
05.2023 - 08.2023
Restaurant Hostess
Joe T. Garcia's
06.2022 - 08.2022
Babysitter
Parents Of Fort Worth
01.2020 - Current
Volunteer Manager
Saving Hope
01.2020 - Current
Arlington Heights High School
ENG-1301
Tarrant County Community College
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