Summary
Overview
Work History
Education
Skills
Timeline
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Ellen Waldrop

Long Beach,MS

Summary

Dynamic customer service professional with a proven track record at RAS Enterprises LLC, enhancing customer satisfaction through expert problem-solving and effective communication. Skilled in documentation management and analytical thinking, I consistently resolved issues, improved service quality, and fostered strong relationships, driving repeat business and loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Bulk Specialist

RAS Enterprises LLC
07.2018 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Developed training materials to enhance staff proficiency and productivity.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Desk Clerk

Linc Logistics
08.2017 - 05.2018
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
  • Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
  • Supported staff with clerical assistance for diverse daily routines and special actions.
  • Efficiently managed phone lines, directing calls to appropriate departments while maintaining a professional demeanor at all times.
  • Enhanced guest experience by providing efficient check-in and check-out services.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Sales Associate

TruGreen LandCare
05.2017 - 08.2017
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Customer Service Representative

Teleperformance
08.2015 - 05.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Server

Cracker Barrel Restaurant
05.2015 - 08.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Streamlined order-taking process to minimize wait times for diners.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Processed orders and sent to kitchen employees for preparation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

High School Diploma -

Temple Christian Academy
Gulfport, MS
05-2015

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Quality assurance
  • Time management
  • Attention to detail
  • Excellent communication
  • Multitasking Abilities

Timeline

Customer Service Bulk Specialist

RAS Enterprises LLC
07.2018 - Current

Desk Clerk

Linc Logistics
08.2017 - 05.2018

Sales Associate

TruGreen LandCare
05.2017 - 08.2017

Customer Service Representative

Teleperformance
08.2015 - 05.2017

Server

Cracker Barrel Restaurant
05.2015 - 08.2015

High School Diploma -

Temple Christian Academy

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Ellen Waldrop