Ellen Wali
Moreno Valley,CA
Summary
Results-focused [Job Title] dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Friendly and outgoing Pet Sitter devoted to keeping animal environments safe, secure and clean. Background includes working in residential, business and agricultural environments to handle different animal needs. Smoothly coordinate food, medication and housekeeping schedules to maintain optimal animal health and pet owner peace of mind.
Overview
11
11
years of professional experience
Work History
Dog Sitter
Self-employeed
01.2019 - Current
- Exercised animals regularly with walks and rigorous play activities.
- Followed pet care instructions, dietary needs, and medication regimens.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email, and text.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Gave medication to pets following guidelines from owners.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
- Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.
- Implemented positive reinforcement training techniques to help pets learn proper behaviors.
- Fed, watered and cared for goats, sheep and chickens.
- Completed documentation regarding animals for future reference and improved care.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animals for behavioral problems and signs of health issues.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Babysitter
Self-employeed
10.2014 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Communicated with parents regarding children's progress and development, raising any issues.
- Planned fun outings and educational activities to keep children entertained.
- Administered medications, following strict instructions from parents and medical labels.
- Established and maintained safe play environment for children.
- Engaged with children on individual basis to build positive relationships.
- Encouraged children to be understanding and patient with others.
- Taught children basic life skills, manners and personal hygiene.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Assisted with light housekeeping duties as well as running errands.
- Promoted language development skills through reading and storytelling.
- Provided developmentally appropriate activities for children.
Sales Associate Team Leader
Kirklands Home Goods
10.2015 - 02.2022
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed, maintained and utilized diverse client base.
- Consulted with businesses to supply accurate product and service information.
- Quoted prices, credit terms and other bid specifications.
- Met existing customers to review current services and expand sales opportunities.
Assistant Florist
Angelica's Florist & Gifts
06.2012 - 02.2013
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Nurtured flowers to maintain quality and promote longevity.
- Provided customers with care directions for flower arrangements.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Education
High School Diploma -
Vista Del Lago High School
Moreno Valley, CA06.2010
Skills
- Physical Condition Monitoring
- Housekeeping Duties
- Compassionate Care
- Prepare Food
- Pet Waste Removal
- Dog Walking
- Feeding and Watering
- Staff Training
- Prioritizing Calls
- Closing Sales
- Speaking Clearly
- Customer Service
Timeline
Dog Sitter
Self-employeed
01.2019 - Current
Sales Associate Team Leader
Kirklands Home Goods
10.2015 - 02.2022
Babysitter
Self-employeed
10.2014 - Current
Assistant Florist
Angelica's Florist & Gifts
06.2012 - 02.2013
High School Diploma -
Vista Del Lago High School
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