Ellen Williams
Haines City,FL
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
New City Infrastructure
Orlando, FL
08.2024 - Current
- Analyzed key performance indicators to identify effective strategies.
- Determined consumer needs to provide products and services appealing to larger market.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Responded promptly to customer complaints in a professional manner.
- Provided general administrative support to staff members.
Concierge/Activities Assistant
The Glades at Champions gate
Championsgate, FL
01.2019 - 08.2024
- Assisted in the development of activity plans for residents on a weekly basis.
- Adapted equipment as needed for safe participation by individuals with disabilities or physical limitations.
- Instructed staff on proper procedures for leading and providing support for residents' needs.
- Organized and scheduled office events, meetings, and conferences, including logistics and attendee management.
- Participated in regular training sessions related to customer service best practices.
- Resolved customer complaints or answered customers' questions.
- Responded promptly to emails from customers and other departments within the organization.
Retired
Spirit Airlines
Orlando, FL
01.1999 - 09.2014
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Arts - Business Administration
University of Phoenix
Orlando, FL03-2016
Skills
- Data analysis
- Document management
- Office software
- Event coordination
- Customer service
- Stakeholder communication
- Safety protocols
- Patient care
- Staff training
- Responding to emergencies
- Crisis intervention
- Heart saver first aid (first aid)
- Dementia and Alzheimer's care
- Task prioritization
- Attention to detail
- Direct patient care
Timeline
Administrative Assistant
New City Infrastructure
08.2024 - Current
Concierge/Activities Assistant
The Glades at Champions gate
01.2019 - 08.2024
Retired
Spirit Airlines
01.1999 - 09.2014
Associate of Arts - Business Administration
University of Phoenix
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