Summary
Overview
Work History
Education
Skills
Senior Care
Timeline
Generic

Ellen Wilson

Knoxville,TN

Summary

Kind Caregiver with several years of experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and trusted to care for patients at varying stages of life.

Overview

20
20
years of professional experience

Work History

Customer Service/Service Deli Clerk

Walmart
Knoxville, TN
03.2024 - Current
  • Adhered to all safety guidelines while handling knives, slicers and other kitchen equipment.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Sliced cold cuts using meat slicer following proper safety procedures.
  • Stocked shelves with deli products such as meats, cheeses, breads, salads and desserts.
  • Maintained safe food handling practices to prevent germ spread.
  • Followed company policies regarding sanitation standards in order to ensure health code regulations were met.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Offered samples to promote and upsell specials.
  • Gave exceptional customer service to guests during peak business periods, resulting in increased sales and boost in revenues.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Greeted customers in a friendly manner and provided excellent customer service.
  • Assisted customers with product selection by providing information on various options available.
  • Followed recipes and customer requests to prepare meals.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
  • Ensured that all orders were filled correctly and efficiently prior to delivery or pick-up.
  • Maintained work areas to reduce potential for illness or injury.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained cleanliness of work area throughout shift including washing dishes when needed.
  • Weighed, priced, wrapped and labeled prepared foods for sale in the store's deli department.

Customer Service / Processing

KARM
Knoxville, TN
10.2022 - 03.2024
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Analyzed customer feedback surveys to identify areas needing improvement in terms of data processing services.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Mentored junior team members and managed employee relationships.
  • Resolved customer complaints in a timely manner, responding to their requests via telephone or email.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Provided guidance and support to junior staff members when dealing with complex customer queries.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Cleaner/Caregiver

White Glove Cleaning And Restoration
Cape Coral , Florida
05.2005 - 06.2020
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Emptied trash cans and replaced liners as needed.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Replaced air filters on heating and ventilation systems.
  • Polished furniture to remove dust and dirt buildup.
  • Provided assistance with laundry services when needed.
  • Steam-cleaned or shampooed carpets.
  • Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Emptied wastebaskets and replaced liners.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Notified managers of repair needs or additions to building operating systems.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Transported trash bags to designated disposal areas.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Swept sidewalks and driveways of debris.
  • Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
  • Followed company uniform, performance and security policies with every job.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Provided emotional support to clients during difficult times.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Followed care plan and directions to administer medications.
  • Coordinated transportation services for clients when necessary.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Laundered clothing and bedding to prevent infection.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Improved patient outlook and daily living through compassionate care.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Educated families about available resources for home health care services in the local community.
  • Supported bathing, dressing and personal care needs.
  • Accompanied clients to social events such as movies or plays.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Assisted with meal planning to meet nutritional plans.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Followed safe lifting and transferring techniques to transport residents.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Operated equipment and machinery according to safety guidelines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Saint Anthony's
New York, NY
05-1981

Skills

I love working with senior citizens

I take pride in knowing I can make their days a little bit better

I am very detail oriented in providing their medication and daily needs

I can cook meals according to dietary needs

I keep a clean and sanitary environment

Exceptional Customer Service

Excellent Communication Skills

Senior Care

I owned and operated a cleaning business for many years. During that time I also became a caregiver to many of my clients. We became very close and I loved hearing all their lifetime experiences. I became trusted by their family members who lived out of state and provided them with comfort knowing I was there for their elderly parent in time of need.

I moved to Tennessee in 2020 and left that kind of work behind. I went back to working in retail so I could still have  the interaction with people that I very much enjoy, but in doing so I notice so many seniors that need help doing day to day things. My heart strings are now pulling me back into wanting to be of more help to the peo0ple that need it most.

Timeline

Customer Service/Service Deli Clerk

Walmart
03.2024 - Current

Customer Service / Processing

KARM
10.2022 - 03.2024

Cleaner/Caregiver

White Glove Cleaning And Restoration
05.2005 - 06.2020

High School Diploma -

Saint Anthony's

Similar Profiles

CREATE PROFILE
Ellen Wilson