Ellen Winchester
Washington,MO
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager, Content Strategy & Development
Mastercard
St. Louis, MO
05.2021 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving content strategy.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Analyzed market trends and competitor activity to inform business strategy.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Directed recruitment, hiring, and training of new staff members.
Senior Content Strategy Analyst
Mastercard
O'Fallon, MO
10.2017 - 04.2021
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Implemented strategies for automating organizational processes.
- Identified opportunities for process improvements across the organization.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Technical Writer – Packaging and Inspection Training Department & Site Creative Resource
Meridian Medical Technologies (a Pfizer company)
St. Louis, MO
03.2015 - 04.2017
- Collected requirements for the re-design of the document management system and put in place improved, lean processes for improvement of the system, ensuring the best case for a more efficient system
- Worked with Subject Matter Experts (SMEs) to developed and edit various documentation types and templates including SOPs, Batch Records, Reference Manuals, and Process Maps
- Implemented Lean Sig Sigma tools to improve document review and revision processes
- Awarded 2 Pfizer UpJohn commendations (2015 & 2016) for exceptional performance
- Implemented Human Performance tools in various capacities to drive toward “right-first-time” in a production environment
- Conducted new hire training for Training & Business Technology departments.
Clinical Documentation Project Manager/Clinical Operations Specialist (Contract)
Aerotek for Sanofi
St. Louis, MO
07.2011 - 12.2014
- Development and implementation of a document management system (SharePoint) for the management of historical and future documentation including the development of review and approval workflows
- Management of Document Management and Learning Management Systems
- Responsible for managing the closure of the Clinical Supply Operations site through the development of communication plans for migrating operations and supplies to two other facilities
- Included communications with multiple audience types/levels and ensured personnel cooperation in the meeting of specific project goals, in spite of the fact that many of these personnel would lose their positions as a result of this closure
- Identified and contracted new business opportunities, while implementing and streamlining a process for submitting quotations, estimating workload, developing service-level agreements, estimates and invoicing
- Development and editing of Standard Operating Procedures (SOPs), Policies, Procedures and Work-level Instructions (WLIs) through the complete document lifecycle.
Documentation Specialist – Package Development (Contract)
Aerotek for Sanofi
St. Louis, MO
07.2011 - 12.2014
- Project Manager for the organization of 10+ years of paper-based documentation into a document management system (SharePoint) and continued operation in said system
- Author Protocols, Technical Reports, Lab Reports and PPPA Compliance Papers
- Development of templates, SOPs, Policies and Work-level Instructions for Quality Systems
- Conducted Safety, GMP and SOP/Policy
- Development of training curriculum for department
- Management of projects directly related to document and quality systems.
IT Business Analyst II/Technical Writer
Siemens IT Solutions
Remote Employee
09.2009 - 06.2011
- Development of role-defining documentation (such as Responsible Accountable Consulted-with Informed [RACI] matrices), Network-operations Center (NOC) communications and routing documentation and WAN/WAP/LAN installation documentation for companies such as Mercedes, Nike and Disney
- Reviewed, edited and documented work-level instructions, processes, procedures with primary focus on server, network and incident management documents
- Worked within a cross-functional team setting to interview subject matter experts (SMEs)
- Worked with project managers and implementation personnel through project lifecycle; defined requirements, set milestones/timelines, documented business/functional specifications and design through the use of MS Visio process flows and other tools.
Medical Editor – Scientific Affairs
DRIVE Medical Consulting & Communications
Indianapolis, IN
03.2007 - 09.2008
- Developed documentation and conducted training on house-style guide and departmental standard operating procedures
- Worked independently to ensure scientific accuracy, medical relevance, consistency, and approved style guidelines are implemented on all assigned projects
- Edited all assigned projects to AMA and house style guidelines; Ensured accuracy of spelling, grammar, and syntax
- Executed reference searches and other Internet research
- Fact-checked all documents for integrity of information and references.
Medical Writer (Promotional & CME) – Scientific Affairs
DRIVE Medical Consulting & Communications
Indianapolis, IN
- Researched, wrote, edited, and reviewed medical content for healthcare professional audience including slide decks, journal articles, needs assessments for developing RFPs, monographs, and other content as necessary
- Aligned content strategically to the objectives of the activity and client
- Interacted with client and faculty to guarantee all objectives are met
- Participated in legal and medical reviews with physicians and other speakers
- Supported the project and account managers to guarantee client satisfaction.
Skills
- Microsoft: Office Suite, Sharepoint, Teams, Power Automate
- Adobe: Acrobat, Cloud, Creative Suite
- CCMS and Authoring: Documentum, Ixiasoft, Vasont, DITA XML, Oxygen
- Training and LMS: Articulate Engage, Presenter, and Quizmaker
- Desktop-publishing software
- HTML and website development
- Developing strong, positive cross-functional relationships
- Emotional intelligence
- Adult-learning concepts
- Languages: Advanced French, German; Conversational Greek, Dutch, Bosnian
- User-acceptance testing
- Regulated environments: ISO standards, FDA, ICH, HIPAA, USP, ISTA, CFR 21 Part 11
- Writing style guides: AMA, APA, Microsoft
Educationcertification
- 2016, Pfizer Six-sigma Yellow Belt Certificate
- 2016, Coursework completion for Pfizer Six Sigma Green Belt
- 2011, Peoplecert Group ITIL v3 Foundations Certificate in IT Service Management
- 1998-1998, University of Maryland Mons, Belgium
- 1997-1998, University of Indianapolis Athens, Greece
Additional Information
Extensive lab work (wet chemistry & microbiology) prior to 2007, 2016 & 2017 volunteer photographer for the St. Louis branch of the American Diabetes Association, Publication of photos in Ladue News, Shot multiple events (Busch Stadium First Pitch with Lou Brock, ADA Step Out Walk, Red Ball Gala)
Practicalskills
- Adept at developing strong, positive relationships with all levels of personnel and key project personnel and facilitating multi-department meetings and discussion forums
- Quickly and effectively learn new skills and software when necessary or pertinent to a project
- Educated in adult-learning concepts for effective training development and implementation and optimized content retention among trainees
- Experienced and comfortable working in a fast-paced, high-demand environment
- Multilingual – Advanced French and German; Conversational Greek, Dutch, Bosnian
- Database development including query creation and user-acceptance testing
- Electronic-document management with MS Office integration through Sharepoint and similar tools
- Excellent grasp of project management skills, specifically in the documentation arena through all phases, with the willingness to dive in and work hands on within a team
- In-depth knowledge and experience within regulated environments
- Proactive employee who encourages right-first time training to minimize errors and drive employee development and adherence to standards
- Familiar with ISO standards, FDA, ICH, HIPAA, USP, ISTA and other regulatory agency standards and predicate rules; Expert with CFR 21 Part 11 and working within its guidelines
- Exceptionally strong writing skills and expert in AMA, APA, Microsoft, and other style guides (including development of site-specific style guides)
Softwaremultimediaskills
- Expert use of Microsoft Office applications; Sharepoint; Teams; Power Automate
- Expert use of Adobe applications including Acrobat, LiveCycle [Form development and data collection], InDesign and other CreativeSuite applications. Certification in Adobe Photoshop.
- Expert use of multiple document-management systems including Microsoft SharePoint, Documentum, with some development experience.
- Expert use of component content management systems including Ixiasoft and Vasont; and DITA XML authoring tool: Oxygen Author and Editor.
- Fully functional in Articulate Engage, Presenter and Quizmaker for use in developing training modules within a learning-management system.
- Additional software skills include database development for warehouse management and inventory systems (FileMaker Pro), desktop-publishing software for newsletter and print material development, website development software, podcasting equipment and associated software, video editing equipment and software, GoPro video filming and editing DSLR photography (see Portfolio information for examples of photography and videography).
References
References are available on request.
Affiliations
- Gardening
Accomplishments
- Kirkwood, MO photographer of the year 2019
Certification
- EMT Certificate
Languages
French
Professional
German
Professional
References
References available upon request.
Timeline
Manager, Content Strategy & Development
Mastercard
05.2021 - Current
Senior Content Strategy Analyst
Mastercard
10.2017 - 04.2021
Technical Writer – Packaging and Inspection Training Department & Site Creative Resource
Meridian Medical Technologies (a Pfizer company)
03.2015 - 04.2017
Clinical Documentation Project Manager/Clinical Operations Specialist (Contract)
Aerotek for Sanofi
07.2011 - 12.2014
Documentation Specialist – Package Development (Contract)
Aerotek for Sanofi
07.2011 - 12.2014
IT Business Analyst II/Technical Writer
Siemens IT Solutions
09.2009 - 06.2011
Medical Editor – Scientific Affairs
DRIVE Medical Consulting & Communications
03.2007 - 09.2008
Medical Writer (Promotional & CME) – Scientific Affairs
DRIVE Medical Consulting & Communications