Ellen Winter
Newberg Veterinary Hospital
Newberg,OR
1
Certification
14
years of professional experience
Dedicated Veterinary Tech Assistant with over four years of experience in animal care, medical support, and client communication. Skilled in assisting with, and performing various procedures/tests, administering medications, and cultivating client/patient relationships, with a strong focus on teamwork and adaptability to ensure seamless clinic operations. Reliable and results-driven, with a compassionate approach to patient care.
Work History
Veterinary Assistant
6 Years- Monitored patient vital signs and reported changes to veterinary staff.
- Administered medications and vaccines according to established protocols.
- Administered medications and vaccines according to established protocols
- Administered medications to animals in treatment and documented changes in condition.
- Educated pet owners on proper care, nutrition, and preventive health measures.
- Trained new veterinary assistants on hospital procedures and best practices.
- Educated pet owners on disease prevention, nutrition, and post-operative care for improved pet health outcomes.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
- Maintained detailed records of animal health care and diagnostic treatments.
- Performed fecal examinations, urinalysis and bloodwork.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Collected and prepared specimens for laboratory testing.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Maintained cleanliness of examination rooms, surgical areas, and equipment.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Contributed teamwork flexibility adaptability willingness to learn new skills support colleagues to achieve practice goals objectives..
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Assisted with euthanasia procedures humanely and compassionately to minimize suffering.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Collected patient biopsies and blood samples for laboratory analysis.
- Groomed and bathed animals to maintain hygiene and appearance.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
- Fostered a compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
- Administered vaccinations and medications, ensuring compliance with veterinary protocols.
- Assisted in surgical procedures, maintaining sterile environments and supporting veterinarians.
- Performed and assisted in specialized reproduction services/procedures: semen collection and evaluation, artificial insemination, accurately describing rising/falling progesterone numbers, and what they mean, provided necessary information regarding reproduction to breeding clients, pregnancy ultrasounds, pre/intra/post-operative cesarean section care, and all neonatal care
Licensed Esthetician
1 Year 6 Months- Implemented sanitation protocols following industry best practices, ensuring a safe environment for clients.
- Collaborated with team members to create a cohesive service experience, enhancing overall salon performance.
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Recommended retail products for at-home use.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Provided hair removal services using waxing or threading techniques, maintaining a high level of skill and precision.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Styled hair, makeup and nails for customers for special events and occasions.
- Answered phone calls and emails to schedule client appointments.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Barista Shift Supervisor
4 Years 1 Month- Supervised barista team to ensure high-quality beverage preparation and customer service.
- Trained new staff on coffee brewing techniques and customer engagement practices.
- Managed daily operations, ensuring adherence to safety and sanitation standards.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Implemented inventory management processes, reducing waste and improving supply accuracy.
- Resolved customer complaints effectively, enhancing overall satisfaction ratings.
- Monitored performance metrics to identify training needs and improve service delivery.
- Fostered a positive work environment, promoting teamwork and employee morale within the team.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Managed equipment maintenance schedules to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
- Memorized ingredients and recipes for a wide variety of specialty drinks.
- Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
Server
8 Months- Delivered exceptional customer service to enhance dining experience for residents.
- Managed food and beverage orders efficiently, ensuring accuracy and prompt delivery.
- Collaborated with kitchen staff to accommodate dietary restrictions and preferences.
- Trained new staff on service protocols and best practices for resident engagement.
Education
High School Diploma
Skills
Medication administration
Animal restraint
Patient care monitoring
Laboratory procedures/testing
Specimen collection techniques
Intravenous catheterization
Sanitation procedures
Animal safety
Medical record documentation
Client communication
Patient discharge process
Canine reproduction
Certification
Radiology certified
Timeline
Veterinary Assistant
Newberg Veterinary Hospital
07.2020 - CurrentRead More
Licensed Esthetician
Ulta Beauty Inc.
09.2018 - 03.2020Read More
Barista Shift Supervisor
Starbucks
09.2014 - 10.2018Read More
Server
Astor House Retirement Center
01.2013 - 09.2013Read More
Newberg High School
High School Diploma
Read More