Ellen Yurco
Customer Service/Cashier
Port Charlotte,FL
Summary
Dynamic professional with extensive experience in customer service and medical coding, notably at Walmart and Med Receivables. Proven ability to enhance customer loyalty through exceptional service and effective complaint resolution. Skilled in cash handling and adaptable in high-pressure environments, consistently achieving timely reimbursements and maintaining compliance with industry standards.
Overview
27
27
years of professional experience
Work History
Customer Service /Cashier
Walmart
North Fort Myers, Florida
09.2018 - 07.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Collaborated with team members to maintain smooth operations during peak hours.
- Enhanced store security by identifying and reporting suspicious activities.
Medical Coding and Billing Specialist
Med Receivables
Deerfield Beach, FL
09.1998 - 03.2013
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Ensured compliance with regulatory requirements, diligently researching and staying up-to-date on industry standards.
- Enhanced accuracy of medical coding by implementing a thorough review process and cross-checking system.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Achieved timely reimbursements from payers by submitting clean claims that adhere to payer-specific guidelines.
- Established positive relationships with insurance companies, facilitating open communication lines for efficient claim processing.
- Assisted in maintaining smooth office operations by managing essential administrative tasks such as recordkeeping and data entry.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Resolved coding discrepancies through in-depth analysis and collaboration with physicians, ensuring appropriate reimbursement for services rendered.
- Contributed to team success by actively participating in staff meetings, offering insights into improving workflows within the department.
- Optimized revenue generation through diligent monitoring of denied claims, resubmitting corrected information when needed.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Trained and mentored junior coders to support growth and development amd apply high-quality coding practices.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Education
Billing And Coding Specialist - Health Insurance Billing And Coding
National School of Technology
Hialeah, FL06.1995
Skills
Cash handling
Customer complaint resolution
Adaptability and flexibility
Customer inquiries
Customer service
Patience and composure
Guest services
Payment collection
Customer satisfaction
Customer focus
Reliability and punctuality
Product knowledge
Merchandise restocking
Cash handling expertise
Data entry proficiency
Timeline
Customer Service /Cashier
Walmart
09.2018 - 07.2025
Medical Coding and Billing Specialist
Med Receivables
09.1998 - 03.2013
Billing And Coding Specialist - Health Insurance Billing And Coding
National School of Technology
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