Summary
Work History
Education
Skills
References
Timeline
Generic

Ellen Anna Irmo

Ocala,FL

Summary

Committed and motivated with exceptional customer service and decision making skills.

Strong work ethic, professional demeanor and great initiative.

Organized and meticulous, I pay attention to detail.

Diverse customer care skills as well as exceptional clerical expertise.

Familiar with Microsoft Excel, Word, Powerpoint, and Outlook as well as advertising on social media.

Successful at managing the task list of even the most demanding business executives.

Skilled at balancing the needs of clients in both personal and professional capacities.

Energetic and enthusiastic.

Adaptable and flexible, I have a strong willingness to learn new things required to perform the job in a superior manner.

Possesses excellent communication skills and speak eloquently over the phone.

Work History

Food Runner/Server Assistant

Bonefish Grill
The Villages, FL
  • Memorized restaurant menu.
  • Sometimes filled in for hostess greeting customers as they walked in and seating them.
  • Took carry out orders over phone.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Delivered food to tables.

Personal Assistant/ Marketing And Advertising

Vox Studio Associates
Sarasota, FL
  • Maintained appropriate filing of personal and professional documentation.
  • Coordinated responses to emails and other correspondence to facilitate communication and enhance business processes.
  • Utilized personal and professional networks to identify, acquire and manage new clients.
  • Identified needs and coordinated plans for travel and out-of-town functions. 
  • Handled incoming mail, bills and invoices and completed appropriate actions. 
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Filed paperwork and organized computer-based information.
  • Answered high volume of phone calls and email inquiries.
  • Monitored household expenditures and budgeted for necessities, including groceries and household utility payments.
  • Ran important errands such as grocery shopping and dry cleaning.
  • In charge of transportation
  • Created interest in the company by advertising on social media and other venues.
  • Offered ideas for company growth, success, and recognition.

Administrative Assistant

EMS On Scene
Orlando, Florida
  • Created PowerPoint presentations for business development purposes.
  • Handled all media and public relations inquiries.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Created PowerPoint presentations used for business developement.
  • Posted open positions on company and social media websites.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Planned travel arrangements for executives and staff.
  • Designed electronic file systems and maintained electronic and paper files.
  • Maintained the front deskand reception area in a neat and organized fashion.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in person requests for information.

Certifed Nurses Asistant

Lexington Partk Assisted Living
Oxford, FL
  • Provided behavioral/emotional support and supervision for those with Alzheimer's and Dementia.
  • Took and recorded patients temperature, pulse and blood pressure.
  • Utilized strong assessment skills to determine necessary resident care.
  • Worked as part of a team to ensure proper care of body mechanics and safety of resident.
  • Provided quality nursing care in accordance with resident care policies and procedures.
  • Partnered with team of nurses to ensure overall well being of all residents.
  • Interviewed patients to obtain medical information and measure their vital signs, weight, and height.
  • Delivered high quality and compassionate treatment to residents.
  • Disciplined, energetic employee who quickly establishes rapport with residents and colleagues.
  • Completed and submitted clinical documentationin accordance with agency guidelines.
  • Assisted with adequate nutrition and fluid intake.
  • Assisted with transferring residents in and out of bed, wheelchairs, and adaptive equipment.
  • Positioned residents for comfort and to prevent skin pressure problems.
  • Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
  • Recognized and reported abnormalities or changes in patients mental and physical health.
  • Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
  • Assisted with Activities of Daily Living.
  • Provided residents and families with emotional support.
  • Exhibited compassionate care and communication with regards to death and dying.

Cashier

Walgreens
Northfield, IL
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Greeted customers as they entered.
  • Asked customers if they need assitance and directed them to correct aisle and/or sales represenative.
  • Scanned and verified prices on products.
  • Took payment, processed cash, check, and credit card payments.
  • Balanced cash registersat the end of each shift.
  • Made sure all aisles were clean and organized with all products neatly placed on shelves.
  • Reported and sorted irregular transactions.
  • Listened to customer greivances and offered to resolve their problems.
  • Managed reciepts and coupons.
  • Well organized.
  • Friendly and helpful.
  • Kept a professional appearance at all times.

Server

City Fire Restaurants
The Villages, FL
  • Attempted to limit problems and liability related to customer's excessive drinking.
  • Checked patrons identification cards to ensure that they met minimum age requirements for consumption of alcoholic beverages.
  • Cleaned bars, work areas, and tables.
  • Greeted customers in the restaurant, informed patrons of establishment specialties and features, took and rang up orders, handled payment and thanked customers.
  • Inspected dining and serving areas to ensure cleanliness and proper set up.
  • Prepared and served hot and cold beverages.

Secretary

Irmo Insurance Agency Inc.
Skokie, IL
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Delivered top-notch administrative support to office staff, promoting excellence in all areas of office operations.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Answered multi-line phone system by ring and asked open-ended questions to transfer callers to appropriate department or staff member.
  • Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
  • Carefully wrote down all phone messages and relayed to appropriate personnel.
  • Drafted professional business memos, letters and marketing copy to support business objectives and growth.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Wrote, reviewed and shared error-free letters, memoranda and other business correspondence.
  • Authored clear and professional business documents.
  • Filed and organized important documents.
  • Kept office work desk meticulously clean.

Housekeeper

John Park
Summerfield, FL
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Removed waste paper and other trash from premises to designated area.
  • Polished glass surfaces and windows.
  • Changed bed linens and collected soiled linens for cleaning.
  • Spot cleaned walls, carpets and light fixtures.
  • Vacuumed rugs and carpeted areas.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Waxed and polished wood floors and other woodwork.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Used chemicals to disinfect floors, counters and furniture.
  • Swept and washed all hard surface floors.
  • Dusted picture frames and wall hangings with cloth.
  • Washed and dried dishes.
  • Organized all cabinets, closets and drawers in an orderly fashion.

Education

Political Science

Olivet Nazarene University
Bourbonnais, IL

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Oakton Community College
Skokie, IL

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Leesburg Community College
Leesburg, FL

Ed Kloepher Real Estate School
Ocala, FL

High School Diploma - undefined

New Trier High School
Winnetka, IL
2001

Skills

  • Cash handling
  • Data entry
  • Documentation
  • Email
  • Filing
  • Great customer service skills
  • Patient and polite
  • Internet research
  • Grammar
  • Scheduling
  • Letters and Memos
  • Superior writing skills and spelling
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Powerpoint
  • Multi task management
  • Speaking
  • Telephone skills
  • Organizational skills
  • Active and enthusiastic learner
  • Easy to mold to companies requirements and desires for ultimate success
  • Interpersonal Communication

References

Daniel Delgado (727)550-6729

William Jenkins (352)434-5264

Will Penman (941) 374-0767

David Tipton (219) 888-0869

Melissa Vasquez (312) 785-9582

Kristin Hum-Dell (708) 557-1799

Summer Hyde (407) 915-2017

Timeline

Food Runner/Server Assistant

Bonefish Grill

Personal Assistant/ Marketing And Advertising

Vox Studio Associates

Administrative Assistant

EMS On Scene

Certifed Nurses Asistant

Lexington Partk Assisted Living

Cashier

Walgreens

Server

City Fire Restaurants

Secretary

Irmo Insurance Agency Inc.

Housekeeper

John Park

Political Science

Olivet Nazarene University

undefined

Oakton Community College

undefined

Leesburg Community College

Ed Kloepher Real Estate School

High School Diploma - undefined

New Trier High School

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Ellen Anna Irmo