Ellena S. Banks
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude in the hospital setting. Compassionate and patient- focused individual wanting to dedicate their life to the betterment of of neonates for healthy future outcomes.
Overview
11
11
years of professional experience
Work History
NICU Unit Secretary
SSM Cardinal Glennon Children's Hospital
11.2018 - Current
- Enhanced patient care by efficiently managing and organizing medical records, charts, and documents for easy access by healthcare professionals.
- Streamlined the admission process for new NICU patients by gathering necessary information, completing required forms, and ensuring proper placement within the unit.
- Maintained a clean, organized, and professional environment in the NICU by overseeing supply inventory levels and coordinating with hospital departments for replenishments.
- Promoted effective interdepartmental coordination by maintaining open lines of communication with relevant hospital staff during shift changes or critical situations.
- Managed incoming telephone calls efficiently, directing them to relevant staff members or taking accurate messages as needed.
Cashier
Panera Bread
10.2012 - 09.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
Office Secretary
SHG Properties LLC
07.2016 - 09.2017
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Associate of Arts - Nursing
St. Louis Community College
St Louis, MO05.2024
Skills
- Process Improvement
- Conflict Resolution
- Time Management
- Critical Thinking
- Interpersonal Skills
- Multitasking Abilities
- Healthcare Software Knowledge
- Organizational Skills
- Adaptable to Change
- Customer Service Orientation
- Empathy and Compassion
- Customer Service
- Ambidextrous
Timeline
NICU Unit Secretary
SSM Cardinal Glennon Children's Hospital
11.2018 - Current
Office Secretary
SHG Properties LLC
07.2016 - 09.2017
Cashier
Panera Bread
10.2012 - 09.2019
Associate of Arts - Nursing
St. Louis Community College
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