Summary
Overview
Work History
Education
Skills
Timothy Finley - 949-735-6067 Pasea Hotel & Spa
Accomplishments
Certification
Additional Information
Timeline
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Ellen "Barbara" Moses

Long Beach,CA

Summary

Dynamic hospitality professional with extensive experience at Loew's Santa Monica Beach Hotel, excelling in staff training and inventory management. Proven track record in enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in wine pairing and adept at scheduling, fostering a high-performing team environment that drives operational success.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Successful at keeping kitchen operations moving quickly and accurately to produce high-quality, attractive dishes that meet guest and business demands. Knowledgeable about labor and inventory controls, recipe development and menu planning. Title certified.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Fine Dining Server

Seacliff Country Club
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Provided training to new servers, improving team efficiency and consistency in service quality.
  • Recommended wine pairings for guests' meals, leading to increased wine sales and guest satisfaction.
  • Ensured accurate billing and efficient payment processing, maintaining restaurant's reputation for reliability.
  • Enhanced dining experience by meticulously setting tables according to restaurant's high standards and theme nights.
  • Collaborated with culinary team to design special menus for holidays and events, enhancing guest dining experience.
  • Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
  • Assisted in maintaining inventory levels, ensuring adequate stock for optimal restaurant operations.
  • Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
  • Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
  • Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.

In Room Dining

Pasea Hotel & Spa
06.2022 - 01.2025
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
  • Improved overall service quality by conducting regular staff training sessions and performance evaluations.
  • Liaised with venue management to monitor logistics and timelines.
  • Conducted post-event follow-ups and gathered client feedback which helped refine operational procedures based on valuable insights.
  • Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
  • Adapted quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
  • Coordinated large-scale banquet events, ensuring seamless execution by effectively managing event staff.
  • Improved team efficiency with comprehensive pre-event briefings and debriefings.
  • Maintained meticulous event records, ensuring accurate billing and inventory management.
  • Managed inventory of banquet equipment, ensuring availability and quality for events.
  • Ensured compliance with health and safety regulations, maintaining safe environment for both staff and guests.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Assessed meal preparation to check creation of special orders and cooking procedures.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.

Food and Beverage Supervisor / Fine Dining Server

Ocean & Vine - Loew's Hotel
01.2010 - 01.2015
  • Fine dining server, banquet supervisor, took on additional responsibilities as needed, including cocktail and bartender duties.
  • Responsible for daily cash report drops.
  • Assisted in loss-prevention, corporate meetings and performed cultural table settings and special event cake cutting.
  • Local 11 union.
  • Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
  • Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
  • Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
  • Assisted in maintaining inventory levels, ensuring adequate stock for optimal restaurant operations.
  • Rolled silverware, set up tables and polished glassware and silverware.
  • Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
  • Ensured accurate billing and efficient payment processing, maintaining restaurant's reputation for reliability.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Assistant Supervisor

Pelican Hill Resort
06.2000 - 03.2004
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.
  • Developed detailed plans based on broad guidance and direction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Played an integral role in the hiring process by conducting interviews, evaluating candidates'' qualifications, and making informed recommendations based on organizational fit.
  • Streamlined communication between departments for enhanced collaboration and improved overall results.
  • Managed records and documentation for payroll, inventory control and workflow.
  • Maintained accurate inventory, working with purchasing department and logistics for resupply
  • Supported Supervisor by preparing production reports and collating quality documentation.
  • Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
  • Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.

Food and Beverage Assistant Supervisor

Pelican Hills Golf Course
01.1999 - 01.2004
  • Supervisor of Snack Shop and beverage cart attendant.
  • Ensured customer satisfaction for 300+ tournament guests.
  • Assisted in special event coordination, responsible for product tracking and inventory replenishments.
  • Provided feedback and monthly operational information to food and beverage upper management.
  • Conducted month-end inventories of sponsor products and diplomatically and discreetly managed specific needs of high-end clients, including celebrity and tournament hosts.

Education

associate Degree - Liberal Arts

Cypress College

State Board Certificate - Esthetician-skincare

dermalogic institute

Skills

  • Interview/Train new hire
  • Micros-hospitality management system
  • Staffing/Scheduling
  • Quarterly Audits
  • Wine pairing
  • Amenity Presentation/Special Request
  • Bartending
  • Inventory Order/Restock

Timothy Finley - 949-735-6067 Pasea Hotel & Spa

Ellen Barbara Moses, Food & Beverage Supervisor

Accomplishments

Exceeded the expectations set by Forbes

Received over 25 TripAdvisor five star comments for excellent guest

service and satisfaction

Loew's employee of the year 75 Market Matrix five star excellence

Implemented in ride sharing program at Loew's Santa Monica Beach Hotel

Certification

Slavery and Human Trafficking - Certificate and Training

ServSafe Food Handler Certification

California RBS Certification

California Department of Alcohol BAC (ABC) Certification

Esthetician, Graduated- 1999 Study of Skin and Disease

Additional Information

Volunteer work - Working Wardrobe

Women's Battered Shelter

Timeline

In Room Dining

Pasea Hotel & Spa
06.2022 - 01.2025

Food and Beverage Supervisor / Fine Dining Server

Ocean & Vine - Loew's Hotel
01.2010 - 01.2015

Assistant Supervisor

Pelican Hill Resort
06.2000 - 03.2004

Food and Beverage Assistant Supervisor

Pelican Hills Golf Course
01.1999 - 01.2004

associate Degree - Liberal Arts

Cypress College

State Board Certificate - Esthetician-skincare

dermalogic institute

Fine Dining Server

Seacliff Country Club

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Ellen "Barbara" Moses