Ellen C Mitchell

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Directly responsible for the following:
• Oversees completion of certifications to ensure they are compliant with applicable Affordable Programs including Move-Ins, Annual Recertification, Gross Rent Changes, and Initial Certifications.
• Monitoring Re-certification process to ensure community staff is completing the required certifications timely
• Ensure all documentation used by site staff is up to date and compliant with the governing agency
• Ensure community staff is following procedural guidelines to administer and maintain compliance with all affordable housing programs (Including but not limited to the HUD Programs and LIHTC Programs).
• Assist community staff in the preparation for MOR, LIHTC and other relevant agency reviews.
• Ensure the state monitoring databases are updated monthly as required
• Visit/travel to properties within the company’s portfolio to conduct site audits and pre-audit inspections. This role will require periodic travel in the DC metropolitan area, as well as outside of the DC metropolitan area.
• Monitor EIV Compliance including ensuring reports are run timely and track site’s review and investigation of discrepancies.
• Ensure correct usage of income and rent limits as well as utility allowances.
• Assist HAP Administrator with implementation of rent increases including assistance in oversight of utility allowance baselines
• Collaborate with compliance and operations leadership on policy and procedure updates and implementation.
• Provides superior customer service by promptly responding to all incoming calls, messages, and emails in a professional, respectful manner
• Support company goals and action plans.

• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Monitored community activities and maintained compliance with relevant laws, regulations and codes.
• Fielded inquiries from current and potential community members about property and community offerings.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.

Managed daily property operations of 155 units subsidized programs,
Managed and implemented compliance process
Supervised staff

Monitored and maintained compliance with relevant laws, regulations and codes Determined eligibility and continued participation for HUD Housing Choice Voucher and LIHTC (Tax Credit) PBRA programs for applicants and families
Compiled data from various sources to prepare certifications
Communicated with internal and external individuals to acquire information concerning certifications Received, reviewed and evaluated various documents for certifications
Interpreted requirements and reviewed projects to assess compliance Navigated documentation to identify qualifications

Managed daily operations for moderate sized multi-family communities as assigned

Directly responsible for the following:
• Oversees completion of certifications to ensure they are compliant with applicable Affordable Programs including Move-Ins, Annual Recertification, Gross Rent Changes, and Initial Certifications.
• Monitoring Re-certification process to ensure community staff is completing the required certifications timely
• Ensure all documentation used by site staff is up to date and compliant with the governing agency
• Ensure community staff is following procedural guidelines to administer and maintain compliance with all affordable housing programs (Including but not limited to the HUD Programs and LIHTC. PBRA,HCV Programs).
• Assist community staff in the preparation for Management and Occupancy Reviews(MOR), LIHTC and other relevant agency reviews.
• Ensure the state monitoring databases are updated monthly as required
• Visit/travel to properties within the company’s portfolio to conduct site audits and pre-audit inspections. This role will require periodic travel in the DC metropolitan area, as well as outside of the DC metropolitan area.
• Monitor EIV Compliance including ensuring reports are run timely and track site’s review and investigation of discrepancies.
• Ensure correct usage of income and rent limits as well as utility allowances.
• Assist HAP Administrator with implementation of rent increases including assistance in oversight of utility allowance baselines
• Collaborate with compliance and operations leadership on policy and procedure updates and implementation.
• Provides superior customer service by promptly responding to all incoming calls, messages, and emails in a professional, respectful manner
• Support company goals and action plans.
• Other tasks or duties as assigned by supervisor.