Ellen Denise Poblete
San Francisco,CA
Summary
Proven Specialist at Salesforce, adept in project management, problem-solving, and streamlined learning program deployment. Demonstrated strong attention to detail and customer relations, significantly improving internal processes and knowledge sharing.
Overview
5
5
years of professional experience
Work History
Specialist
Salesforce
03.2023 - Current
- Serves as the product owner of the Employee Learning Center and collaborated with various parts of the Salesforce ecosystem such as Office of Equality, Benefits, Onboarding, Legal, and Slack.
- Established and refined processes to deploy learning programs globally, including in-person workshops, live webinars, and self-paced online learning
- Partnered with learning program owners to establish requirements for quality, scalability, and consistency with other programs
- Managed the learning calendar, internal and external facilitator availability, and alignment with business requirements and cadence
- Planned and executed the end-to-end deployment of employee and leadership development programs from scheduling, enrollment, logistics, and evaluation to create unique and seamless learning experiences
- Executed individual programs, including participant communications, registration, logistics, materials, facilitator preparation, onsite/webinar support, expense tracking, and evaluations
- Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
- Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met
Analyst
Salesforce
02.2020 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Managed Tier 3 Peopleforce queue, closing over 800+ cases and brought down TTR from 45 days to 5 days.
- Serve as an ELC technology liaison to all learning partners
Associate Analyst Intern
Salesforce
08.2019 - Current
- Managed logistics for Becoming Salesforce Culture of Courage session
- Supported Open Program logistics such as facilitator coordination, onsite technical support, and participant communications
Education
Associate of Arts - Communications
Solano Community College
Fairfield, CA06.2014
No Degree - Project Management
Year Up
San Francisco, CA02.2020
Skills
- Customer Relations
- Expert Problem Solving
- Project Management
- Strong Attention To Detail
Timeline
Specialist
Salesforce
03.2023 - Current
Analyst
Salesforce
02.2020 - Current
Associate Analyst Intern
Salesforce
08.2019 - Current
Associate of Arts - Communications
Solano Community College
No Degree - Project Management
Year Up