Ellen Esther Herman
Provo,UT
Summary
I am a friendly, knowledgeable, and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, and speed with a smile! Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I pride myself on being kind and well put together. And people like me. That's the best part. :)
Overview
19
19
years of professional experience
Work History
Cashier-Customer Service
MoMo's Gourmet Cheesecakes
Provo, Utah
04.2018 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted over 40 guests per day.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Bartender-Server
Red Robin Gourmet Burgers
South Elgin, Bloomingdale, Illinois
09.2007 - 12.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Owner/Operator
Java Connection-Commuter Comforts
Wheaton, IL
06.2004 - 08.2007
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Devised processes to boost long-term business success and increase profit levels.
- Trained and developed team members to build human capital.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Arts - Culinary Arts
Triton College
River Grove, IL09.1979
Skills
- Flexible and Adaptable
- Customer Service
- Self-Motivated
- Good listening skills
- Responsible
- Leadership
Accomplishments
Volunteering at the Community Action Food Pantry in Provo, Ut. is on my list of accomplishments. I enjoy giving back to the community.
At Red Robin I was a trainer for new hires, both in bartending and serving.
I have cooked for every church that I have belonged to whenever there is a need. In situations like funerals, kids summer break bible teachers, and fundraisers.
Additional Information
Hello,
Thank you for considering me for this position. If you would give me the opportunity to interview, I am confident that I will show you that I have done my research on this company. I have years of experience in customer service, and really enjoy the company of people. I work very well with others, and love working on a team. I am open to learning new methods. I will be a productive and motivated, honest employee, always striving to do my very best. I promise to be friendly and optimistic. I know I am a bit older, but I plan on keeping this job for a long while. And I consider myself very young at heart.
Thank you again!
Ellen
Timeline
Cashier-Customer Service
MoMo's Gourmet Cheesecakes
04.2018 - Current
Bartender-Server
Red Robin Gourmet Burgers
09.2007 - 12.2018
Owner/Operator
Java Connection-Commuter Comforts
06.2004 - 08.2007
Associate of Arts - Culinary Arts
Triton College
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