Ellenia Hartfield
Houston
Summary
Experienced with hydrovac excavation, ensuring safe and efficient operations. Utilizes advanced techniques to manage diverse soil conditions and project requirements. Knowledge of equipment maintenance and safety protocols, contributing to reliable and effective performance.
Professional operator with extensive knowledge of hydrovac systems and excavation techniques. Consistently delivers high-quality results through meticulous attention to detail and adherence to safety standards. Known for strong teamwork and adaptability, able to meet dynamic project demands. Skilled in equipment maintenance and troubleshooting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hydrovac Operator
Badger Daylighting Corp.
05.2024 - Current
- Completed pre- and post-trip inspections of vehicle and equipment.
- Used high-pressure water and vacuum system to remove dirt and debris from specific locations.
- Provided excellent customer service, addressing client concerns promptly and professionally while establishing strong relationships.
- Uncovered pipes and dug trenches for new water main installations.
- Worked in confined spaces and at heights.
- Enhanced project efficiency by expertly operating hydrovac equipment for various excavation tasks.
- Conducted thorough equipment inspections before and after each job, identifying potential issues and rectifying them promptly to prevent operational delays.
- Streamlined operations by effectively coordinating schedules with clients, dispatchers, and team members.
- Completed comprehensive training programs in hydrovac operations, enhancing technical knowledge and skill set for better job performance.
- Reduced downtime with timely maintenance checks and immediate repairs on hydrovac trucks.
- Complied with all federal, state, and local regulations governing environmental protection during hydrovac operations.
- Collaborated with engineering teams on complex projects that required specialized knowledge of soil conditions and excavation methods using a hydrovac truck system.
Night Shift Filler
Kroger's Grocery
07.2023 - 04.2024
- Supported daytime staff by preparing products for display and ensuring adequate stock levels throughout the night shift.
- Strengthened teamwork among night shift staff through clear communication and collaboration on shared tasks.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
Insurance Claims Processor
Asurion Insurance Services
01.2021 - 07.2023
- Assisted sales teams with product demonstrations, ultimately helping secure new business deals.
- Continuously expanded technical knowledge base through ongoing professional development opportunities and active participation within industry forums or events.y
- Streamlined processes for improved customer support, leading to increased client satisfaction.
- Facilitated smooth integrations with third-party systems, ensuring seamless user experiences.
- Maintained strict adherence to industry regulations and internal policies when evaluating coverage eligibility for each claim submission.
- Achieved quick resolution of outstanding issues by conducting thorough follow-ups on pending claims.
Correctional Officer
Texas Department Of Criminal Justice
01.2017 - 01.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Sales Agent
Hartfield Escape
01.2019 - 06.2020
- Developed strong relationships with clients through excellent customer service and regular followups.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
Customer Service/Sales Associate
NCO Group, EGS
01.2015 - 01.2017
- Strengthened communication skills of fellow students through active listening techniques and conflict resolution strategies.
- Enhanced peer support services by actively listening and providing empathetic feedback to fellow students.
- Worked closely with a team of fellow peer listeners to develop best practices for supporting students in various situations.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
Sociology
Texas Southern University
Houston, TX01-2026
Associate of Arts - General Studies
Lone Star College System
Houston, TX05.2020
Skills
- Safety awareness
- Heavy Lifting
- Product Rotation
- Workplace Collaboration
- Efficient Stocking
- Merchandising Techniques
- Safety regulations compliance
- Adaptable to weather conditions
- Confined space entry
- Accurate record keeping
- Heavy machinery operation
- Equipment maintenance
- Excavation processes
- Hydrovac equipment operation
Traits
- Critical Thinker
- Attention to detail
- Tranquil demeanor
- Active listener
- Negotiation
- Empathetic
- Digital Skills
- Positive de-escalation
Certification
OSHA-10 Certification
CPR/AED Certification
TWIC Card
EPA 608
TDLR Certification HVAC Technician
Microsoft Specialist
Timeline
Hydrovac Operator
Badger Daylighting Corp.
05.2024 - Current
Night Shift Filler
Kroger's Grocery
07.2023 - 04.2024
Insurance Claims Processor
Asurion Insurance Services
01.2021 - 07.2023
Sales Agent
Hartfield Escape
01.2019 - 06.2020
Correctional Officer
Texas Department Of Criminal Justice
01.2017 - 01.2022
Customer Service/Sales Associate
NCO Group, EGS
01.2015 - 01.2017
Sociology
Texas Southern University
Associate of Arts - General Studies
Lone Star College System
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