Summary
Overview
Work History
Education
Skills
Timeline
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Ellen Marie Abken

Brick,NJ

Summary

Motivated professional considered talented leader and driven problem solver. Quality-focused with genuine care for conditions. Skilled at providing both customer satisfaction and smooth operations. Brings 14 years of experience in a management role. Offers outstanding attention to detail and efficient coordination.

Overview

7
7
years of professional experience

Work History

Property Manager

AJE Enterprises
Brick, NJ
02.2020 - Current
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Managed all maintenance requests from tenants in a timely manner.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.

Executive Assistant

Gateway Day Treatment Program
Neptune City, NJ
01.2020 - 10.2020
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Monitored incoming emails and responded accordingly in a timely manner.

Branch Manager

1st Constitution Bank
Neptune City, NJ
06.2018 - 12.2019
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Resolved escalated customer complaints in a timely manner.

Branch Operations Manager

Santander Bank Us
Howell Township, NJ
09.2016 - 05.2019
  • Organized daily workflow to maximize efficiency and productivity.
  • Performed routine audits of branch operations to identify areas for improvement.
  • Implemented new operational procedures to enhance customer experience.
  • Managed inventory levels of cash, supplies, and other resources.
  • Recruited, interviewed, and trained new employees as needed.
  • Supervised daily activities of tellers, loan officers, and other personnel.

Education

Associate of Arts - Psychology

Ocean County College
Toms River, NJ
05-2008

Skills

  • Staff Management
  • Compliance Monitoring
  • Tenant Relations
  • Marketing and Advertising
  • Property Management
  • Skilled Multi-Tasker
  • Valid New Jersey Driver's License
  • Customer Service-Focused

Timeline

Property Manager

AJE Enterprises
02.2020 - Current

Executive Assistant

Gateway Day Treatment Program
01.2020 - 10.2020

Branch Manager

1st Constitution Bank
06.2018 - 12.2019

Branch Operations Manager

Santander Bank Us
09.2016 - 05.2019

Associate of Arts - Psychology

Ocean County College

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Ellen Marie Abken