Ellen R. Booker
Hampton ,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven expertise in planning and carrying out professional investigations. Detail- oriented team player with strong organizational skills.
Overview
16
16
years of professional experience
Work History
Private Investigator
1st Choice Security LLC
01.2021 - Current
- Investigates referred to company.
- Optimized results from asset searches by leveraging diverse investigative tools and resources such as public records databases and online search platforms.
- Secured valuable assets for clients during repossession assignments, using tactful negotiation skills and diplomatic approaches to minimize confrontations.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Surveilled individuals covertly to investigate issues such as fraud and infidelity.
- Enhanced client satisfaction by providing personalized service, understanding their unique needs and objectives, and delivering results that exceeded expectations.
- Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
Project Manager
ABM Industries Inc.
01.2008 - Current
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Met project deadlines without sacrificing build quality or workplace safety.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Effectively managed scope of work and bidding for the facility set and establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Monitored project progress, identified risks and took corrective action as needed.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Prepared and submitted project invoices for review and approval.
- Developed and implemented project plans and budgets to ensure successful execution.
Training Instructor
Coastal Training Academy/Top Guard Inc.
01.2018 - 12.2023
- Maintained compliance with company standards, regulatory requirements, and quality goals.
- Promoted an inclusive learning environment by accommodating diverse and learning preferences, leading to increased overall satisfaction among trainees. Department of Criminal Justices ( 01E Unarmed Security Course, ( 05E Arrest Authority Course, ( 02E Private Investigator Course) qualified to teach. Developed and executed performance management programs to increase employee engagement and productivity.
- Collaborated with fellow instructors to create cohesive lesson plans, ensuring consistency in training quality.
- Established and maintained quality control standards.
Education
Bachelor of Science - Business Management
Mary Baldwin College
Staunton, VAAssociate of Arts - Business Computer
Kee Business
Richmond, VA06.1989
Skills
- Handwriting Analysis
- Financial Reporting
- Insurance claims cases
- Report Development
- Background Checks
- Child custody disputes
- Interview techniques
Timeline
Private Investigator
1st Choice Security LLC
01.2021 - Current
Training Instructor
Coastal Training Academy/Top Guard Inc.
01.2018 - 12.2023
Project Manager
ABM Industries Inc.
01.2008 - Current
Bachelor of Science - Business Management
Mary Baldwin College
Associate of Arts - Business Computer
Kee Business
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