ELLEN SHERMAINE BRANTLEY
Rohnert Park,CA
Summary
Possess operational and managerial skills in an environment that values excellence and diversity. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Burlington
Rohnert Park, CA
06.2021 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Analyzed and interpreted store trends to facilitate planning.
Lead supervisor
- For store nightshift managed over 50 associates.
- Maintained clean work environment
- Formulates and executed nightly plan of action to assign specific duties for associates and locations to display merchandise
- Ensured truck deliveries were verified and high shrink merchandise accounted for to reduce loss
- Trained new associates on proper working habits and customer service standards.
MERCHANDISE TEAM MANAGER
S
12.2020 - Current
- Efficiency in completing processing trucks in set amount of payroll hours- particularly, to overnight truck supervisors
- Utilized Daily Sales reporting to review business results
- Took appropriate action to capitalize on business strengths and impact deficiencies
- Identified black box opportunities weekly and supported to develop a plan to improve utilizing 5 P approach
- Utilized Pipeline to forecast workload and created a strong daily/weekly/monthly strategy allocating resources to maximize time efficiency
- Lead workload meeting daily with all support team leads to ensure stakeholder can own their roles and followed up to ensure the plan was executed efficiently
- Partnered and coached merchandising team to pull monthly merchandise directives a month prior to create merchandise placement/project strategy ensuring receipts are placed efficiently the first time
- Set all sales promotions
- Strategically planned and executed 6 seasonal total floor moves both in store and surrounding stores
- On-boarded new Pricing Lead and ensured her complete ownership through coaching markdown execution procedures
- Worked daily with Operations Manager, support team, SMS to create a strong strategy to protect and secure our store merchandise by ensuring that shortage prevention initiatives are executed
- Worked daily with MTLs and SMS to coach selling colleagues how to recover the selling floor and ensure high merchandising standards are being maintained for our customers
LEAD MERCHANDISER
07.2019 - 07.2020
- Developing sales plan and analyzing profits and sales data to determine customer preferences
- Arranging product displays by creating layout plans for both specific shelves and overall space, with the goal of maximizing product appeal
- Maintaining standards by supporting company through audits, removing damaged or discontinued stock and reviewing if the actual layout follows the original schematics
- Manages inventory information by keeping thorough records, noting down delivery transactions, changes in product status, and item counts
- Organizing and promoting collection launches, and other promotional events.
AMBASSADOR
LINGERIE, MACY’S
11.2018 - 07.2018
- Post about our products/services online (e.g
- Social media and forums)
- Participates in trade shows as a spokesperson for company
- Thoroughly understands product and services to inform potential customers
- Assists in organizing marketing events
- Track customers’ preferences and suggest advertising and positioning ideas
- Provide feedback to the Marketing and
- Product departments regarding customers’ requests
- Track and report on competitors’ marketing activities.
OVERNIGHT SUPERVISOR
MACY’S
01.2017 - 01.2018
SALES LEAD
S
01.2012 - 01.2017
- Styling customers for events and everyday life, making customers feel confident when trying on merchandise
- Conducted personal shopping for clients in need of apparel, shoes, and accessories
- Provided elite customer service to all patrons while meeting annual quota
- Established professional relationships to gain clientele
- Completed weekly stock and inventory assignments; answered phones to execute orders.
ASSISTANT STORE MANAGER, MENTOR
09.2012 - 07.2013
- Store Manager to recruit, select and retain qualified employees to ensure store is always properly staffed
- Motivates and directs store teams to maximize productivity and profitability and communicates daily and weekly store goals
- Promotes highest level of customer service through coaching, training, and role modeling
- Provides continuous staff training and development
- Maintain merchandise and visual presentation standards daily
- Upholds all operational policies and procedures
- Buying gently used clothing and accessories to meet company standards
- Selecting inventory, pricing and styling customers, creating a friendly and fashionable environment, giving customers wardrobe advice
- Develops a product selection that will maximize sales, profit and gross margin
- Work closely with Planner in order to ensure that buys are analyzed for maximum results
- Analyze market trends to establish a pattern of projected sales.
Education
High School Diploma -
Oakland School For The Arts
Oakland, CA06.2007
Associate of Arts - Creative Writing
Alameda College
Alameda, CA03.2011
Skills
- Integrate strong and clear analysis and business rationale into sound
- Decision making
- Demonstrate ability to manage multiple projects & business partnerships
- Passionately advocate for customer
- Develop and lead weekly, monthly, and annual buying, planning &
- Marketing reviews
- Manage key business inputs of product assortment, selection, price, and
- Promotion to achieve sales and margin targets
- Develop and lead strategy for vendor negotiations
- Microsoft Excel, Word
- Technical Proficiency
- Tech Support
- Scheduling and Coordinating
Timeline
Assistant Store Manager
Burlington
06.2021 - Current
MERCHANDISE TEAM MANAGER
S
12.2020 - Current
LEAD MERCHANDISER
07.2019 - 07.2020
AMBASSADOR
LINGERIE, MACY’S
11.2018 - 07.2018
OVERNIGHT SUPERVISOR
MACY’S
01.2017 - 01.2018
ASSISTANT STORE MANAGER, MENTOR
09.2012 - 07.2013
SALES LEAD
S
01.2012 - 01.2017
Lead supervisor
High School Diploma -
Oakland School For The Arts
Associate of Arts - Creative Writing
Alameda College
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