Ellery Beelendorf
Staunton,VA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Mathematical Projects
Sweet Briar
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Analyzed project performance data to identify areas of improvement.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- One year of public speaking classes to improve my verbal communication as well as classes in Microsoft Office Products to improve typing, copying, and spreadsheets
Guest Advocate
Target
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Answered phones with professionalism and directed calls appropriately.
- Demonstrates exceptional customer service both for in-person and telephone activities.
Access Associate
UVA Health
04.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Demonstrates exceptional customer service both for in-person and telephone activities.
- Schedules and coordinates appointments with the correct provider using all appropriate information.
- Demonstrates expected behaviors applicable to the Health System scheduling and registration system and unit policies procedures and guidelines.
- Performs verification functions.
- Performs visit document activities accurately and timely.
- Demonstrates engagement in the work team and goals of the unit.
Education
Bachelor of Science - Mathematics And Computer Science
Sweet Brair
AmherstSkills
- Managing Multiple Projects
- Problem-solving
- Typing
- Project Goals and Milestones
- Meeting Participation
- Schedule Coordination
- Timely Project Completion
Timeline
Access Associate
UVA Health
04.2023 - Current
Mathematical Projects
Sweet Briar
Guest Advocate
Target
Bachelor of Science - Mathematics And Computer Science
Sweet Brair
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