Ellery Boykin
Mulberry,FL
Summary
Self Motivated Underwriter with over 16 years of experience in Analyzing Risks, Data Entry and Producing Positive Results. Excellent reputation for resolving problems, streamlining processes and improving customer satisfaction.
Overview
17
17
years of professional experience
Work History
Underwriting Technician II
GEICO
10.2016 - Current
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Service Direct Underwriter
GEICO
02.2007 - 10.2016
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Verified data integrity and accuracy.
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Entered payments, account information and call logs into Oasis system.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Education
Bachelor of Science - Computer Science
Florida Southern College
Lakeland, FL05.2005
Skills
- Manage Risks
- Creative Solutions
- Microsoft Excel
- Microsoft Office
- Data Review
- Explain Company Policies
- Processing Policies
- Underwriting Guidelines
- Data Entry
- Customer Needs Assessments
- Customer Satisfaction
Accomplishments
- Supervised team of 10 staff members in absence of supervisor
- Helped Pilot a new countrywide Software and provided new ideas and other feedback
- 99% dependability rating over 16 years
- Organized company procedures for technicians using OneNote
- Maintained first-quartile performance for over 7 years
Additional Information
Courses Completed:
- Foundations of Diversity, Equity, and inclusion
- Privacy and Information Security
- Mindset and Mental Toughness
Timeline
Underwriting Technician II
GEICO
10.2016 - Current
Service Direct Underwriter
GEICO
02.2007 - 10.2016
Bachelor of Science - Computer Science
Florida Southern College
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