Ellesse Nay
Cedar Glen,CA
Summary
Highly motivated employee eager to embrace new challenges. Strong work ethic, adaptability, and attention to detail. Skilled at working efficiently without immediate supervision. Highly skilled Medical Scribe with significant experience in ensuring accurate documentation of patient encounters. Strengths lie in medical terminology, charting, and multitasking within high-volume environments. Previous roles demonstrate ability to contribute positively to team efficiency and improve overall clinic operation. Reliable and focused professional with several years of experience and strong desire to make positive impact on facility operations.
Overview
12
12
years of professional experience
Work History
Medical Scribe
Phoenix MedCom
03.2023 - 01.2025
- Transcribed dictated recordings into written medical reports
- Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information
- Verified the accuracy of dictated reports prior to release for physician review
- Maintained confidentiality of all patient information according to HIPAA regulations
- Adhered to multiple physician-specific note formats
Customer Service Email Specialist
Skritter
12.2018 - 02.2023
- Provided prompt and efficient customer support by responding to inquiries via email
- Researched and addressed customer concerns, providing appropriate solutions
- Provided customer support for website and app navigation
- Provided exceptional service to develop strong customer relationships
- Monitored customer feedback on social media platforms to identify potential issues quickly
- Provided technical support and troubleshooting assistance to customers via email
- Gathered feedback from customers on product features, pricing, and services
- Collaborated with appropriate departments to resolve outstanding concerns
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Offered applicable refunds and discounts to enhance customer satisfaction
Medical Language Specialist
Mmodal
10.2016 - 10.2018
- Performed quality assurance review of medical documents to ensure accuracy and completeness
- Transcribed dictated recordings into written medical reports
- Meticulously compiled concise summaries of patients' diagnoses, medications, treatments, and procedures following established protocols
- Maintained confidentiality of patient information according to HIPAA regulations
Medical Transcription Editor
Nuance Transcription Services
03.2013 - 09.2016
- Reviewed, edited, and corrected transcribed documents for accuracy, grammar and spelling errors
- Resolved discrepancies between dictated report and transcribed version of the report
- Conducted quality assurance reviews to ensure the accuracy of all documents produced
- Ensured compliance with HIPAA regulations concerning patient confidentiality
Education
Medical Transcription Certification -
Everett Community College
Everett, WA01.2013
Skills
- Strong Focus on Accuracy
- Workflow Streamlining
- Effective Communication Skills
- Effective Time Management
- Proactive Knowledge Acquisition
- Document Management
- Data Entry Proficiency
- Logical Reasoning Skills
Timeline
Medical Scribe
Phoenix MedCom
03.2023 - 01.2025
Customer Service Email Specialist
Skritter
12.2018 - 02.2023
Medical Language Specialist
Mmodal
10.2016 - 10.2018
Medical Transcription Editor
Nuance Transcription Services
03.2013 - 09.2016
Medical Transcription Certification -
Everett Community College
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