Ellexis Jones
Asbury Park,NJ
Summary
Proven professional with extensive experience in hospitality and customer service, notably at Berkeley Oceanfront Hotel. Excelled in leveraging Microsoft Office and audit procedures to enhance financial accuracy and guest satisfaction. Demonstrated exceptional teamwork and problem-solving abilities, leading to improved operational efficiency and positive guest feedback. Customer-oriented team member with strong background in customer relations and administrative support. Committed to leaving great, lasting impression. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
3
3
years of professional experience
Work History
Hotel Night Auditor
Berkeley Oceanfront Hotel
Asbury Park, NJ
06.2023 - 08.2024
- Balanced hotel accounts and resolved discrepancies.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
- Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
- Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
- Developed strong working relationships with cross-functional teams to ensure consistency in hotel services throughout all shifts.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
- Performed nightly updates to room charges and rates.
- Improved efficiency in night shift tasks by implementing time management strategies for staff assignments and project completion.
- Upheld brand standards by consistently providing guests with exceptional service, leading to positive online reviews and repeat business.
- Conducted regular inventory checks on supplies necessary for front desk operations, placing reorders when needed to prevent shortages that could impact service quality.
- Facilitated smooth communication between departments by acting as the primary point of contact during overnight hours for timely issue resolution.
- Contributed to increased security measures by monitoring surveillance cameras and reporting suspicious activities to management.
- Reduced guest wait times at check-in by efficiently managing reservation changes and room assignments during high-volume periods.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Cashier/line Cook/ Server
Bubbakoos Burritos
Freehold, NJ
09.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Cooked steak, shrimp made burritos, bowls, used deep fryer for appetizers
Pretzel Maker/cashier
Auntie Anne's Pretzels
Tinton Falls, NJ
05.2021 - 08.2021
- Made different types of pretzels
- Cashier
- Took ice cream orders
Education
High School Diploma -
Freehold Borough Adult High School
Freehold, NJ06.2009
Skills
Microsoft Office
Accounting knowledge
Guest Relations
Property Management Systems
Audit Procedures
Strong Work Ethic
Teamwork and Collaboration
Customer Service
End-of-Day Processes
Night Audit Reports
Multitasking and Organization
Front Desk Operations
Resolving issues
Punctual and Dependable
Decision-Making
Guest Services
Office Supervision
Posting charges
Oral and written communications
Staff Training
Processing Registrations
Reception Management
Wake-up calls
Policy compliance
Facility Maintenance Monitoring
Reservations
Mail and packages
Supply Replenishment
Drawer closing protocols
Lobby Housekeeping
Audit reporting
Resource Allocation
Charge posting
Multitasking
Reliability
Team Collaboration
Hospitality services
Phone and Email Etiquette
Administrative Skills
Timeline
Hotel Night Auditor
Berkeley Oceanfront Hotel
06.2023 - 08.2024
Cashier/line Cook/ Server
Bubbakoos Burritos
09.2021 - 03.2022
Pretzel Maker/cashier
Auntie Anne's Pretzels
05.2021 - 08.2021
High School Diploma -
Freehold Borough Adult High School