Ellexus Andrews
San Antonio,TX
Summary
Dedicated healthcare professional specializing in cardiac monitoring and data management, with a proven ability to enhance patient care through meticulous data entry and effective communication. Extensive experience in EKG interpretation, arrhythmia detection, and the operation of advanced cardiac monitoring equipment underscores a commitment to excellence in patient outcomes. Strong advocate for teamwork and adaptability, fostering positive employee relations while ensuring compliance with regulatory standards. Recognized for precision and a proactive approach, consistently delivering reliable support in fast-paced healthcare environments.
Overview
10
10
years of professional experience
Work History
Cardiac Monitor Technician
Medtronic
San Antonio, USA
07.2021 - Current
- Monitored and interpreted cardiac rhythms using telemetry systems to identify irregularities and support timely medical intervention.
- Analyzed EKG and heart monitor data, ensuring accurate documentation for physician review and patient records.
- Calibrated, maintained, and troubleshot cardiac monitoring equipment, ensuring optimal performance and enhancing patient safety.
- Collaborated with physicians, nurses, and interdisciplinary healthcare teams to support diagnostic and treatment decisions.
- Trained and mentored junior staff on rhythm interpretation, equipment operation, and clinical protocols.
- Implemented workflow improvements, resulting in increased operational efficiency and compliance with healthcare and safety standards.
- Educated patients on cardiac conditions, diagnostic procedures, and treatment plans using clear and compassionate communication.
- Maintained inventory of medical supplies and ensured clinical equipment readiness for daily operations.
- Provided patient support by addressing concerns, answering questions, and fostering a positive care environment to enhance patient experience.
Healthcare Billing Compliance Analyst
Medtronic
San Antonio, USA
07.2021 - Current
- Reviewed healthcare billing records, ensuring adherence to federal, state, and insurance regulations.
- Audited medical claims and billing procedures, verifying accuracy, completeness, and compliance with policies.
- Investigated billing discrepancies and resolved compliance-related issues in a timely manner.
- Maintained detailed documentation, preparing compliance and audit reports to support regulatory requirements.
- Collaborated with healthcare providers and billing departments to improve billing accuracy and operational efficiency.
Data Entry Specialist
Medtronic
San Antonio, USA
07.2021 - Current
- Accurately entered, updated, and maintained high volumes of confidential data within company databases, healthcare systems, and electronic records platforms.
- Reviewed and verified records for accuracy, completeness, and consistency while identifying and correcting discrepancies to maintain data integrity.
- Managed sensitive patient and employee information while maintaining strict confidentiality and compliance with HIPAA and company privacy standards.
- Demonstrated strong attention to detail, accuracy, and time management while meeting daily productivity and performance goals.
- Generated detailed reports, spreadsheets, and data summaries for leadership review, enabling informed operational decision-making.
- Organized and maintained electronic and physical filing systems to enhance accessibility and ensure compliance with record retention standards.
- Coordinated administrative operations, database maintenance, document processing, and cross-departmental tasks in fast-paced healthcare environments.
Human Resources Specialist
Medtronic
San Antonio, USA
07.2021 - Current
- Supported full-cycle recruitment efforts, including job postings, candidate screening, interview coordination, onboarding, and new hire orientation.
- Coordinated benefits enrollment, onboarding documentation, and employment verification processes to ensure a smooth employee experience.
- Maintained and updated employee records, personnel files, and HR databases, ensuring compliance with company policies and employment regulations to support HR operations.
- Assisted employees with questions regarding benefits, payroll, attendance, company policies, and workplace procedures while providing professional and timely support.
- Assisted with payroll processing, attendance tracking, scheduling updates, and timekeeping management with a high level of accuracy.
- Fostered positive employee relations by professionally addressing workplace concerns and maintaining confidentiality in sensitive situations, enhancing trust and communication.
- Collaborated with management and team leaders to align staffing needs with employee engagement initiatives, contributing to overall organizational efficiency.
- Demonstrated strong communication, organizational, and problem-solving skills while managing multiple HR and administrative responsibilities simultaneously.
Customer Service Representative
Medtronic
San Antonio, USA
07.2021 - Current
- Resolved customer issues professionally and efficiently, contributing to overall patient satisfaction.
- Assisted nurses, patients, and physicians with inquiries and service support to enhance patient experience.
- Provided accurate information regarding healthcare services, procedures, and patient concerns.
- Scheduled appointments and coordinated communication between departments to improve workflow efficiency.
- Ensured confidentiality and compliance with healthcare privacy regulations, including HIPAA standards.
Cardiac Technician
Aerotek
San Antonio, USA
07.2020 - 07.2021
- Optimized equipment settings for precise diagnostic readings, enhancing overall testing accuracy.
- Supported cardiac diagnostic testing and monitoring through accurate setup and operation of medical equipment.
- Provided patient education on procedures and cardiac health, improving understanding and compliance.
- Facilitated clinical operations by effectively communicating with patients and healthcare teams.
- Identified patient and operational needs quickly, contributing to efficient workflow and improved patient outcomes.
- Maintained up-to-date clinical knowledge through continuing education and hands-on training.
- Followed detailed oral and written instructions to ensure adherence to medical protocols and standards.
- Demonstrated professionalism in handling high-volume calls and patient inquiries with strong telephone etiquette.
Customer Service Representative / Claims Specialist
Alorica
San Antonio, USA
06.2016 - 08.2019
- Investigated and processed insurance claims, including reviewing coverage, validating claims, and detecting potential fraud.
- Analyzed case details and negotiated claim settlements in alignment with company policies and customer needs.
- Documented interactions and claim activities in CRM systems, ensuring compliance and data integrity.
- Resolved customer inquiries, complaints, and complex issues while consistently meeting and exceeding performance metrics.
- Managed high-volume inbound and outbound calls, delivering prompt, accurate, and customer-focused support.
- Collaborated with internal departments to expedite issue resolution, enhancing customer satisfaction.
- Generated and analyzed reports to identify trends and improve service delivery processes.
- Supported sales initiatives by identifying customer needs and contributing to revenue growth strategies.
- Maintained professionalism and composure when handling escalated or sensitive customer concerns.
Education
Certification - Data Analytics
The University of Texas at San Antonio
San Antonio, TXBachelor of Science - Civil Engineering Technology
The University of Texas at San Antonio
San Antonio, TXAssociate of Science - Civil Engineering Technology
San Antonio College
San Antonio, TXBachelor of Science - Business Administration
Arizona State University
Tempe, AZ05-2026
Skills
- Telemetry interpretation
- Patient education
- Equipment troubleshooting
- Clinical documentation
- Workflow optimization
- Patient preparation
- Patient relations
- Team leadership
- Conflict resolution
- Documentation
- Team collaboration
- PPE compliance
- Data analysis techniques
- Workflow coordination
- Database maintenance
- Client support
- Device upkeep
- Equipment Calibration & Troubleshooting
- Compliance management
- Workflow Optimization & Safety Compliance
- Prioritization
- Process improvement
- Process improvement ideas
- Equipment maintenance
- Staff scheduling
- Schedule management
- Time Management & Multitasking
- Issue resolution
- Cardiac safety protocols
- Critical Thinking and Problem Solving
- Analytical skills
- Strong analytical skills
- Problem resolution
- Certified technician
- Collaborative teamwork
- Customer Service & Patient Relations
- Adaptability
- Customer service focus
- Teamwork and collaboration
- Healthcare systems
- Teamwork orientation
- Adaptability and flexibility
- Resourcefulness
- Medical ethics
- Typing speed
- Data organization
- Employee evaluation
- Calendar management
- Data research
- Analytical expertise
- Communication skills
- Record keeping
- Quality control
- Reliability
- Organizational skills
- Leadership development
- Vendor relations
- Staff development
- Decision-making
Timeline
Cardiac Monitor Technician
Medtronic
07.2021 - Current
Healthcare Billing Compliance Analyst
Medtronic
07.2021 - Current
Data Entry Specialist
Medtronic
07.2021 - Current
Human Resources Specialist
Medtronic
07.2021 - Current
Customer Service Representative
Medtronic
07.2021 - Current
Cardiac Technician
Aerotek
07.2020 - 07.2021
Customer Service Representative / Claims Specialist
Alorica
06.2016 - 08.2019
Bachelor of Science - Civil Engineering Technology
The University of Texas at San Antonio
Associate of Science - Civil Engineering Technology
San Antonio College
Bachelor of Science - Business Administration
Arizona State University
Certification - Data Analytics
The University of Texas at San Antonio