Ellexxah Maxwell
Oswego,NY
Summary
Dynamic professional with a proven track record at Scriba Town Inn, adept in multitasking and maintaining rigorous safety standards. Excelled in enhancing customer experiences through effective communication and an outgoing personality. Demonstrated expertise in data accuracy and inventory management, showcasing a blend of hard and soft skills critical for peak performance.
Overview
11
11
years of professional experience
Work History
Bartender
Scriba Town Inn
Scriba, NY
08.2023 - Current
- Managed accurate bar tabs and processed cash and credit card transactions.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Collected and organized daily till totals and tips.
- Effectively multitasked within fast-paced environment.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Resolved customer complaints in a professional manner.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Performed opening and closing duties including restocking supplies.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Free Lance Office Work
01.2020 - Current
- Engaged with customers and managed corresponding paperwork.
- Delivered exceptional customer service to customers
- Conducted smooth and timely payment handling.
Sales Associate
Rods Western Palace
Columbus, OH
01.2021 - 10.2023
- Working with customers, cashier, stocking sales floor, customer service
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Handled returns and exchanges according to company policies.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assessed customer needs to provide assistance and information on product features.
- Described merchandise and explained use, operation and care.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Data Entry Specialist
Ohio Quarter Horse Association
Columbus, OH
01.2014 - 10.2023
- Processed invoices accurately according to established procedures within specified timeframes.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Conducted quality control checks on all entries prior to submission.
- Entered large volumes of data quickly with a high degree of accuracy.
- Processed confidential tax form information with care and precision.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Compiled, sorted, and verified electronic data against hard copies to support quality control efforts.
- Generated reports on discrepancies between physical counts and computer records.
- Reviewed and updated account information in company computer system.
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Validated customer information, such as addresses and contact numbers.
- Proofread and edited documents to correct errors.
- Identified and corrected data entry errors to prevent duplication across systems.
Education
Associates Degree - business management
University of Phoenix
01.2021
High School Graduate -
Ohio Connections Academy
01.2019
Skills
- Patience and tolerance
- Clear and effective communication
- Outgoing personality
- Team player attitude
- Flexible and adaptable
- Multitasking Abilities
Awardsandacknowledgements
- President of OQHYA, NSBYA, and EOQHYA, 2018, 2019
- Sportsmanship Award, OQHYA, Presented for dedication to helping others
Affiliations
- World Champion Equestrian
- 4-Time Honor Roll
Accomplishments
- Received an award for my service to the American Quarter Horse Association in 2016 and 2017
- Sportsmanship award for the Ohio Quarter Horse Youth Association in 2019
- Highest input in data entry, multiple years working for the Ohio Quarter Horse Association
References
References available upon request.
Timeline
Bartender
Scriba Town Inn
08.2023 - Current
Sales Associate
Rods Western Palace
01.2021 - 10.2023
Free Lance Office Work
01.2020 - Current
Data Entry Specialist
Ohio Quarter Horse Association
01.2014 - 10.2023
Associates Degree - business management
University of Phoenix
High School Graduate -
Ohio Connections Academy
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