Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elley Scanlon

Kansas City,MO

Summary

Dynamic leader with proven expertise in inventory management and team leadership, honed at AMC Theatres. Excelled in complex problem-solving and coaching, achieving a 99% accuracy rate in high-traffic times. Skilled in decision-making and mentoring, I drive operational excellence and employee development, aligning with employer's goals for success and efficiency.

Overview

9
9
years of professional experience

Work History

Manager

AMC Theatres
12.2021 - 03.2023
  • Facilitated internal audits and prepared detailed reports on findings.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Managed employee disputes by employing conflict resolution techniques.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
  • Reported on supply chain KPIs to verify compliance with established standards.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Key Holder

JOANN Fabrics and Crafts
07.2020 - 12.2021
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Mentored new sales associates to contribute to store's positive culture.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Supervisor

AMC Theatres
03.2018 - 03.2020
  • Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
  • Audited and corrected discrepancies in inventory numbers.
  • Maintained and organized material and product inventory.
  • Assisted with weekly inventory counts.
  • Managed inventory, bank deposits and marketing.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained database systems to track and analyze operational data.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Crew Member

AMC Theatres
11.2017 - 02.2018
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Monitored events to identify potential problems and minimize disruptions.
  • Monitored entrance and exit of venue to guarantee safety of guests.
  • Handled crowd control to maintain order and prevent overcrowding.

Carhop Server

Sonics Drive In
08.2014 - 05.2017
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Balanced orders on trays weighing over 8 lbs and delivered them to cars.
  • Memorized orders and maintained 99% accuracy in high-traffic times.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Platte County High School
Platte City, MO
05-2016

Skills

  • Decision-making
  • Shift scheduling
  • Time management
  • Data analysis
  • Inventory management
  • Complex Problem-solving
  • Documentation and reporting
  • Performance evaluations
  • Work prioritization
  • Team leadership
  • Coaching and mentoring
  • Expectation setting

Timeline

Manager

AMC Theatres
12.2021 - 03.2023

Key Holder

JOANN Fabrics and Crafts
07.2020 - 12.2021

Supervisor

AMC Theatres
03.2018 - 03.2020

Crew Member

AMC Theatres
11.2017 - 02.2018

Carhop Server

Sonics Drive In
08.2014 - 05.2017

High School Diploma -

Platte County High School

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Elley Scanlon