Elli Nelson
Rapid City,SD
Summary
Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dunn Bros Coffee
08.2025 - Current
- Supervised daily operations, ensuring efficient workflow and quality service delivery.
- Trained and mentored new baristas on coffee preparation and customer service standards.
- Managed inventory levels, coordinating stock orders to minimize waste and maintain supply.
- Developed staff schedules, optimizing coverage during peak hours for enhanced customer experience.
- Maintained compliance with health and safety regulations, ensuring a clean and safe environment for staff and customers.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Team Member
Rapid City Softball Association
05.2021 - 08.2025
- Assisted team members in daily operational tasks, ensuring smooth workflow and efficiency.
- Learned and adhered to safety protocols while performing assigned duties.
- Supported inventory management by organizing stock and maintaining cleanliness in work areas.
- Collaborated with colleagues to address customer inquiries and provide exceptional service.
- Operated register to process payments and collect cash payment for order totals.
Intern
Black Hills Orthopedic & Spine Center
04.2025 - 05.2025
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Explored new technologies and approaches to streamline processes.
- Participated in workshops and presentations related to projects to gain knowledge.
- Developed effective improvement plans in alignment with goals and specifications.
Education
High School Diploma -
Central High School
Rapid City, SD05-2025
Skills
- Optimistic mindset
- Accurate cash processing
- Strategic team guidance
- Proficient in problem resolution
- Adaptable work hours
- Customer service expertise
- Effective verbal and written communication
- Innovative problem resolution
- Team collaboration
- Goal development and monitoring
- Detail-oriented approach
- Effective multitasking
- Effective organizational skills
- Attentive listening
- Organizational time strategies
- Effective relationship management
Languages
English
Full Professional
Timeline
Shift Leader
Dunn Bros Coffee
08.2025 - Current
Intern
Black Hills Orthopedic & Spine Center
04.2025 - 05.2025
Team Member
Rapid City Softball Association
05.2021 - 08.2025
High School Diploma -
Central High School